Insights & Reporting Coordinator

Summary about this job

Detail information about job Insights & Reporting Coordinator. Terms and conditions vacancy

• Permanent Full Time Opportunity
• Burwood – Close to public transport and amenities
• RC Grade 4 ($83,324 - $96,095), super & annual leave loading

• Permanent Full Time Opportunity
  
• Burwood – Close to public transport and amenities
  
• RC Grade 4 ($83,324  - $96,095), super & annual leave loading
   
  

The opportunity
We have an exciting opportunity for an Insights & Reporting Coordinator to be a part of our Future Direction Growth & Performance Division within the Customer Service Directorate (CSD) at Sydney Trains. This position plays a pivotal role in supporting the business unit in the coordination of business planning, insights and reporting activities that lead to business performance improvements and the achievement of desired customer experience outcomes.
Reporting to the Insights and Reporting Lead, your key responsibilities are but not limited to;

• Assist with the business planning process and provide support to senior executives and managers of CSD to facilitate aligned and integrated business plans
  
• Coordinate the dissemination of information regarding business insights and reporting across CSD and facilitate stakeholder meetings to enable the delivery of business objectives
  
• Provide high level advice and support to the Business Strategy & Insights Unit as requested, to facilitate executive decision making, identifying potential solutions to key issues in the division
  
• Coordinate and contribute to the production of regular and ad-hoc quality reporting across a range of services and systems for internal and external performance monitoring
  
• Contribute to the maintenance of the Customer Experience information system to enable operational efficiency and delivery of business objectives
  
• Coordinate systems and administrative processes across the business unit to support business planning, resource requirements, and procurement activities
  

We are looking for a proactive Insights & Reporting Coordinator who has demonstrated experience in project or business coordination role in a large complex organisation, predominantly providing high level support and advice to Business Strategy & Insights within the division or directorate while proving instrumental in facilitating executive decision making, identifying potential solutions to key issues in the division.
For more information on this position, view the role description here.
 
Benefits
Sydney Trains offers its employees challenging and rewarding work with opportunities for career progression, learning and development and work-life balance. Other benefits include:
 

• Flexible work practices
   
  

Join Sydney Trains for the opportunity to shape the future and make a genuine difference for the people of NSW by providing a world class rail system.
 
Our commitment to Diversity  
TfNSW are committed to building a diverse and inclusive culture across the Transport cluster, planning for and promoting diversity. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTI, people with disabilities, women and other diversity groups. TfNSW recognises the benefits that such an approach brings for our staff and customers in delivering the future of NSW.
 
Essential requirements

• Demonstrated experience in a project, business co-ordination or similar role.
   
  

Please note: successful candidate will need to undertake background checks and criminal record checks.
 
How to apply
To apply for this position, please submit a resume and brief covering letter (no longer than two pages) which addresses a) the reason for your interest in this role, and b) how your skills and experience suit the role.
 
For more information on how to apply for a role in the NSW Public Sector please click here or for more information on Sydney Trains please click on link provided.
 
For any enquiries, please contact Guida Monteiro on 0481 907 055 and quote 00006BGN
 
Applications close: 11:59pm Sunday 29^th July 2018
 
For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. For most Temporary jobs, you need a visa that gives you permission to work in Australia. To be considered for these roles you must be 18 years of age. Applicants will need to complete merit based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process. Please note that an eligibility list may be created for this position, and position(s) of the same classification that subsequently become vacant may be filled using this eligibility list (where the vacancy is within 60 minutes travelling time). Transport for NSW is an equal opportunity employer. Women and people with a disability are encouraged to apply.