Customer Support Analyst

All vacancies of AustraliaInformation & Communication TechnologyCustomer Support Analyst

Company growth has created multiple opportunities within our Data & Digital Content Services team.

Summary about this job

Help Desk & IT Support

Company: GS1 Australia

Location: Melbourne

Work type: Full Time

Salary: $50k - $60k p.a. + Super (Depending on experience)

Phone: +61-3-2208-6852

Fax: +61-7-8253-6361

E-mail: n\a

Site:

Detail information about job Customer Support Analyst. Terms and conditions vacancy

GS1 Australia is the leading provider of supply chain standards and services for over 20 industry sectors. We recognise that our employees are our most significant resource and our most valuable asset, and we have a strong commitment to promoting a collaborative, passionate, inclusive and caring working environment. 

We currently have three exciting opportunities available for motivated and analytically minded individuals to join our Supplier Enablement team at our Mulgrave office. 

Reporting to the Manager - Customer Support & Supplier Enablement, you will be responsible for working directly with suppliers to assist them to onboard their product data into our National Product Catalogue (NPC) platform so that the data can be shared with and used by key Australian retailers.

You will work closely with each supplier, assisting them to get their product data 'ready' for uploading by ensuring that the data being loaded is accurate and meets the business rules of recipients. This is a permanent position in a close-knit and supportive team, and the hours of work are Monday to Friday; 9 am to 5 pm with a 1-hour lunch. 

Day to day responsibilities include, but are not limited to:

  • Supporting suppliers via phone and email.
  • Providing information to suppliers on how to commence loading their data onto the NPC and how to understand the field, pricing structure, and dataset.
  • Training and educating supplier on the use of NPC.
  • Validating supplier product data.
  • Carrying out manual visual checks on data.
  • Adding and publishing prices; &
  • Carrying out data quality checks.

Our ideal candidate will possess the following skills and attributes:

  • High-level customer service and rapport building skills.
  • Intermediate Excel skills and proficient in the use of the MS office suite.
  • Excellent accuracy and attention to detail.
  • Highly motivated and proactive in your approach.
  • Ability to multi-task and work well under pressure.
  • Well developed analytical skills.
  • Capable of working with multiple systems simultaneously.

Job benefits and perks

*Chill Out Zone (Pool, Table Tennis and Foosball) *Paid Corporate day off at Christmas *Company Social Club *Health and Well-being programs *Monthly Onsite Massages *17.5% Annual Leave Loading *Reward and Recognition programs *Paid Birthday Leave *Learning and Development opportunities *Charity Initiatives *Unlimited Espressos!

Surrounded by cafes only a 2-minute walk away, we provide secure on-site parking or if you are taking the bus or train we are close to public transport! 

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