Service Delivery Coordinator

Summary about this job

Detail information about job Service Delivery Coordinator. Terms and conditions vacancy

• Great opportunity to further develop your career
• Dynamic, supportive, diverse, team-oriented environment
• Be part of a growing and successful ASX listed IT and Telecommunications group

About the business

Over the Wire is an ASX listed Telecommunications and IT services company with a difference.

We take pride in delivering voice and Internet solutions for Australian and New Zealand businesses that contribute to positive business outcomes. We meet with businesses face to face to understand their drivers and goals. Each customer engagement is unique, and our staff are trained to identify the best mix of technologies to achieve the desired outcomes of the business.

Our mission is to provide businesses with a viable alternative in the Australian Telecommunications and IT sectors; a provider that works with them, instead of just for them. With technology at the heart of its service offering, Over the Wire places high importance on staying ahead of the pack when it comes to their own corporate systems and infrastructure and its purpose-built network.

About the role

An exciting opportunity exists within our fast-growing business for an enthusiastic and self-motivated individual in a full-time role base in our Head Office on Eagle Street in Brisbane.

In the role of Service Delivery Coordinator, you will report to our Service Delivery Manager and work closely with members of our provisioning team performing carrier and vendor order placement with coordination and management of these orders.

You will be responsible for:

• Processing new customer orders utilising both internal and external provider systems.
• Working with carrier partners to place orders and delivering these services to our customers in a timely manner.
• Monitoring these orders and providing regular progress updates to our customers and internal sales team.
• Escalating any issues with internal or external provider orders to the Service Delivery Manager.
• Ensuring customer satisfaction and delivering exceptional customer service.

Benefits and perks

Working for Over the Wire, you will find yourself surrounded by a team of highly technical, customer service focused people who are passionate about online technology.  We are driven to help our customers. Within an informal, social, yet professional environment you will be fully supported with the tools you need to achieve today and develop new skills for tomorrow.

At Over The Wire we pride ourselves on looking after staff and providing an environment that you enjoy working in. We organise regular social events, monthly catered lunches, ongoing training and an employee share scheme to help set up your future.

We strongly believe in work/life balance and flexibility, working hard to create an environment that is diverse, supportive, challenging and team-oriented.  We are proud to be an equal opportunity employer.

Skills and experience

About you:

This position will be best suited to you if:

• You have some experience in a coordination role particularly within the carrier/communications environment.
• You are a highly self-motivated individual who has excellent written and spoken English with displayed evidence of good customer interaction skills.
• You are a team player who is customer focused and is committed to delivering the highest level of service to our customers.
• You have excellent organisational and time management skills and you are looking to work in a fast and ever-changing industry.

Essential skills and experience:

• Exceptional strong customer service and interpersonal skills
• Excellent written and verbal communications skills (you will be dealing directly with clients)
• Attention to detail
• A high level of trust and integrity.
• A sense of humour
• The ability to work autonomously but also within a team
• Highly proficient PC skills.

Experience with any of the following will be highly regarded:

• Previous experience with carrier service ordering or any IT coordination role
• Previous ISP/MSP experience
• Proven Customer Service experience

Note:

You must have the right to live and work in Australia to apply for this job.

All applicants must be local in Brisbane and available for immediate interviews.

All references and resume information provided will be cross checked, so please do not "embellish" your resume.