Customer Support Specialist
If you are a motivated and driven team player, join our Customer Support Help Desk, servicing our Telephony customers.
Summary about this job
Telecommunications
Company: Private Advertiser
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-7-5763-5116
Fax: +61-2-9118-8475
E-mail: n\a
Site: n\a
Detail information about job Customer Support Specialist. Terms and conditions vacancy
- Market leading integrator of voice, vision and data technology solutions
- Full time position available
- Fun and Supportive environment with Career Opportunities
About the business
Azentro is a market leading integrator of voice, vision and data technology solutions that are strategically optimised to help improve businesses performance, empower people to connect and support sustainable growth.
With a core strength in Unified Communications, Telephony, Mobility and Nurescall Solutions, our team of professionals encompasses sales, customer service, solutions architects, technicians and project management staff. At Azentro we aim to deliver exceptional customer service and ensure our customers and staff members are continually supported.
About the role
As a result of continued growth, we as one of Telstra's leading Business and Enterprise Partners are now looking for a Customer Support Specialist. As part of our Service Delivery Team, the successful applicant will provide help desk service and support to our customers across our core business. The role involves strong technical and customer focus and will require the ability to work successfully within in a team environment, whilst also being able to work unsupervised where necessary.
Skills and experience
Job tasks and responsibilities
The major responsibilities of this role will include:
· Coordinate customer appointments with internal and external technicians.
· Work with our projects team to forecast appointment requirements.
· Generate customer invoices.
· Contribute to maintenance and fulfilment of records and documentation.
· Liaise with internal and external stakeholders in relation to stock control and purchasing.
· Manage customer expectations by way of communicating resolutions and progress updates with high quality standards within our contract requirements and SLA's.
· Liaison and maintain relationships with external contractors.
Skills and experience
The ideal candidate will have:
· The ability to strategically schedule multiple appointments across up to 10 diaries.
· Demonstrated experience in a customer service role and a drive to deliver a positive customer experience.
· Strong prioritising, multi-tasking and organisational skills with the ability to meet deadlines.
· Strong verbal and written communication skills.
· Skilled at trouble shooting, problem solving and decision making with the ability to negotiate resolutions with customers.
· Strong computer skills with demonstrated competence in using Microsoft Office and CRM applications.
· High attention to detail and high degree of accuracy.
· Prior experience in a help desk environment supporting telephony and/or
IT systems will be highly regarded.
· Enjoy collaborating within a team environment to reach team goals.