IT Service Desk Analyst

Summary about this job

Detail information about job IT Service Desk Analyst. Terms and conditions vacancy

• Join our diverse and inclusive Technology team
• We’ll support your career development & offer you long term growth opportunities
• Permanent full-time role, based in Sydney CBD

Our Story

A career with Scentre Group fosters the chance to be part of a company that is transforming the digital and physical retail space. Start your career at Scentre Group and find a workplace you can call home.

Based in Sydney, Scentre Group Australia & New Zealand has a reputation for innovation and experience. Each Westfield shopping centre, owned and operated by the Scentre Group is a retail, social and cultural hub at the heart of the communities we serve. We create the most vibrant and social retail destinations that improve the lives of these communities.

We’re seeking someone who is passionate about customer service and technology to join the IT Service Delivery team. The IT team strives to automate and streamline core business processes and ensures systems and infrastructure is appropriate for flexible business growth and change.

Your opportunity

You’ll be a first port of call for supporting our staff across the business needing assistance with IT. This is a fast-paced, busy and varied role within a team of 3, where day to day you’ll respond to user calls and assist in resolving issues using the ITIL methodology. Throughout the span of the call, you’ll identify the user’s issue, explain technical information to the user, and take the steps to resolve. Where required, you’ll also escalate unresolved issues to our wider IT division for specialised assistance. In addition to this, you’ll also add value by identifying common or repetitive issues, and develop proactive solutions.

We’re offering the position on a permanent basis, which will work on a fortnightly rotating roster. Our roster runs between 8am and 6pm, Monday to Friday, and will be for an 8 hour day (full-time hours).

This is an excellent role for an IT superstar, who is early in their career, and wants to work in an organisation with a strong focus on culture and diversity, that will also provide support for long term career development opportunities.

What will set you apart from the rest?

You’ll be motivated and customer orientated, and thrive in a fast-paced and high volume environment. You’ll be a strong communicator, with excellent attention to detail, and enjoy working and contributing to a team. You’ll also have experience working in a similar role too, coupled with a hunger and drive to excel your career!

What sets us apart from the rest?

• Diverse career paths across our vertically integrated business
• Ability to innovate in a company that not only encourages it but will facilitate it
• Competitive Benefits including 18 weeks Parental leave, Volunteer Days to work with our Charity Partners, Health and Wellbeing discounts  and ability to purchase extra Annual Leave

We encourage and support our employees to find balance in their work lives and what is important to them outside of work by embracing a flexible approach to how they work. If you're able to perform the requirements of the role and need some form of flexibility to do so, we're open to your application and ideas on how we could make it work.

Join the Scentre Group community and see the fruits of your labour come to life. If this sounds like you, apply today to make extraordinary happen!

Apply online via Seek, and please feel free to contact Ali Long, Talent Acquisition Business Partner, on 02 9358 7066 with any questions.