Junior Service Delivery Manager

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Junior Service Delivery Manager role with great potential to bring innovation in a leading Australian MSP!

Summary about this job

Management

Company: AC3 Pty Limited

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-3-7869-6866

Fax: +61-2-4839-9482

E-mail: n\a

Site:

Detail information about job Junior Service Delivery Manager. Terms and conditions vacancy

  • Diverse and fast-paced role
  • Friendly and easy going company culture 
  • Permanent role with endless opportunity

Organisation
We love technology and we get a big kick out of helping companies use technology wisely to create a competitive edge and be ready for the unexpected, whatever that may be. We understand the challenges that today's businesses face and we enjoy finding innovative and cost-effective technology solutions.

We believe that the true benefit of information technology is utilising it to unlock innovation that enables greater operational efficiency and better business effectiveness. Ultimately, this is why we get out of bed every morning.

Based in the Channel 7 Building in Technology Park (Eveleigh), we offer a very unique workplace in a convenient location with public transport and street parking. 

The opportunity
Currently we have a an exciting opportunity for a Junior Service Delivery Manager to join our team. 

We are seeking interest from like-minded professionals who believe they can add value to our organisation by being truly passionate about owning the on-going service relationship with the assigned key managed services customer accounts.

Join our successful Service Integration & Management team, as part of the Service Delivery function to provide expertise in the management of service level agreements and on-going service management, including reporting, across our varied customer base in both government and commercial sectors.

 What's in it for you?
  • Permanent career opportunity
  • Salary + Super + BYOD Allowance + AH & OT
  • Exceptional working environment and culture
  • Genuine autonomy and ownership 
  • Supportive and collaborative service delivery team
  • Flexible working arrangements
  • Facilities for socialising and relaxing
Role requirements
  • Proven experience in a Service Management role within a Managed Services Provider
  • Solid experience with problem, incident and change management in an ITIL environment
  • Manage client escalations through to satisfactory conclusion
  • Monitor and report on contractual Service Level Agreements (SLA)
  • Service Level Management reporting
  • Excellent interpersonal, communication and presentation skills with the ability to communicate with tact and diplomacy at all levels
  • Understanding of both IT industry and business operations to manage the integration of business strategy with current technology
  • Extensive experience in establishing and maintaining customer relationships with confidence
  • Experience working with Service Now is highly regarded

If you are interested in this position and believe that your experience is closely aligned with the requirements then please forward your application via the APPLY Button.


For more information on AC3 and our vacancies please visit http://www.ac3.com.au/about-us/work-with-us 


Due to the large number of CVs we receive we cannot always respond to every applicant. If you do not hear from us within two weeks of applying then you can assume that on this occasion your experience was unfortunately not an exact match for the position, but please do not hesitate to apply again in the future.

All positions at AC3 are subject to a police clearance.

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