CRM Support Analyst
We are seeking for a CRM Support Analyst to join our team based in Melbourne CBD. This is a 3 months contract position.
Summary about this job
Networks & Systems Administration
Company: Viiew Pty Ltd
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-3159-1431
Fax: +61-2-7789-4201
E-mail: n\a
Site: n\a
Detail information about job CRM Support Analyst . Terms and conditions vacancy
About VIIEW
Viiew provides tiered workplace-as-a-service solutions, delivering a broad range of capability and services in ICT. Viiew's tailored solutions enable organisations to achieve business outcomes, while managing their risk as they consume technology and ICT services.
As a wholly owned subsidiary of Dimension Data, a global IT services and solutions provider, who are in turn owned by Nippon Telegraph & Telephone (NTT) – the world’s largest ICT provider of telecoms and services - you are joining an organisation with unparalleled IT industry positioning allowing for exceptional growth opportunities.
About the Role
We are seeking for a CRM Support Analyst position to join our team based in Melbourne CBD. This is a 3 months contract position.
Skills & Experience
To successfully deliver this project you will need:
- Must have experience working in Microsoft/Dynamics CRM .
- Technical project implementation experience.
- Proven experience in Agile delivery as a Techno-functional Analysts.
- Demonstrate extensive experience with documenting business requirements and functional design through user stories, wire frames, screen mock ups, etc.
- Ability to create solution prototypes, Requirement gathering and clarification & Deliverable
- Perform functional analyst activities related to the project, including facilitation meetings, documenting user stories and grooming product backlog, documenting minutes for sprint planning and sprint review, user stories, wireframes, screen mock ups etc.
- Identify and document any application and business process improvements and opportunities & Create solution prototypes.
- Level 2/3 support to business support to client.
- Incident management, change management & risk management.
- Particularly helping the clients existing level 2/3 team uplift their skills
- Bug fixing, Knowledge of ADX Studio,SSIS & SSRS experience
Company Culture
Viiew Consultants deliver with speed and agility, adapting to new projects and teams with ease. We meet deadlines, and we act with accountability. We are committed to the needs of our clients, and to professional excellence in all we do.
Benefits
We reward our Consultants for their skills and alignment to our values with:
- Exposure to industry leading technology, projects and expertise
- Support of specialist colleagues across Australia and the globe as part of the Dimension Data group.
- No payroll administration fees.
- Entitlements to discounted training and certifications via Dimension Data Learning Solutions (DDLS).
To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Neeta Sharma on 1800 456 122. Please quote our job reference number: 370869.