Technical Support Officer
An exciting opportunity has arisen to join our small but friendly Technical Support Team to assist to our field-based installation Contractors!
Summary about this job
Telecommunications
Company: Skybridge
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-5219-1748
Fax: +61-8-4037-6660
E-mail: n\a
Site: n\a
Detail information about job Technical Support Officer. Terms and conditions vacancy
Our Company
Skybridge delivers unique field service solutions for clients ranging from government agencies and corporations to emerging disruptors aligned with our vision of creating better communities through technology.
The Opportunity
We have an exciting opportunity for a Technical Support Officer to join our Regional and Remote Services Division to provide support for our field-based Contractors during the installation and maintenance of Satellite Broadband and Fixed Wireless services.
This is a predominately a phone based role and would suit candidates who are technically minded and who also enjoy the challenges of troubleshooting. We have a small, friendly and supportive Technical Support Team who are looking for a superstar problem solver who can anticipate our Contractors needs.
So, if you have excellent interpersonal skills, pride yourself on your collaborative approach and have an eye for detail, then apply now!
Your key responsibilities include, but are not limited to:
- Provide technical support for Contractors via phone/email during the field installation and maintenance of 1-way and 2-way Satellite and Fixed Wireless services;
- Provide Contractors with appropriate HSE&Q advise where required;
- Escalate complex network issues to external client support teams (NOCs);
- Ensure accurate and timely handling of inbound/outbound calls and requests from Contractors and internal/external stakeholders;
- Providing technical advice on complex telecommunication network installations;
- Handle installation related complaints, re-educating technicians, as required;
- Conduct lab testing and configuring VSAT’s, as required;
- Provision network simulations to analyse installation related issues, reporting findings accordingly; and
- Perform site audits and QA checks and testing of faulty hardware, as required.
To be successful in the role you will possess:
- Relevant technical qualification or equivalent work experience in Telecommunications infrastructure;
- White Card/ Red Card (Construction Induction OH&S);
- Open cabling license is (desirable);
- Working at Heights Certificate (desirable);
- At least one years’ experience working in the Telecommunications Industry in a similar role;
- Knowledge of one way and two-way satellite systems;
- Knowledge of cable patching systems; and
- Proficient computer skills/IP Networking.
Skybridge values employees who can make a positive contribution to our business. If you are ready to take on a busy yet rewarding role, then apply now!