Technical Services Manager

Summary about this job

Detail information about job Technical Services Manager. Terms and conditions vacancy

• Lead 15-30 network & system engineers
• Manage project services delivery to enterprise customers
• Career progression options into several senior leadership roles

tsmTechnical services manager
 
This company is a global provider of IT consulting, projects services and specialist consulting, with strong local heritage based on high customer service and onsite resources. Due to an internal promotion they now require a Technical Services Manager to lead a team of network and system engineers in the delivery of professional project services.
Key Responsibilities and Duties

• Key client contact for a number of mid-enterprise clients for whom this vendor provides infrastructure project services. You will need to develop strong business relationships, be a trusted "go-to' leader that all clients reach out to to solve any issues, and also manage expectations in the delivery of complex, mid-high cost infrastructure projects
• Lead a team of 15-30 network and system engineers to ensure optimal project utilisation, a high performance culture, ongoing professional and personal development of staff, as well as hiring staff and contract resources as required
• Act as the escalation point for technical problems and challenges, to either resolve personally or engage other SME's to ensure a quick resolution for the client
• Play an important role in the delivery of new business client proposals for project services to existing and new clients, as a support function to the sales team, pre-sales architects and executive leadership team.
• Based on-site at client sites 80% of the time, across 4-6 key clients mainly in the CBD, CBD fringe and inner suburbs

Key Skills and Experience required

• Background as a network or system engineer with significant experience in hands on roles in enterprise organisations, who progressed into a team leadership role
• Experience working for a managed services or project services vendor engaging with customers with responsibility for project delivery and/or managed services
• Significant experience in leadership roles
• Exceptional stakeholder management and relationship building skills

Salary and Benefits

• Very competitive permanent salary package
• Stable role with successful large business that offers multiple careers paths and senior leadership progress. Immediate career progression options from this role include state project services manager, and national practice manager for one of several major technical verticals
• With a recent restructure now bedded down and a strong team in place with a clear mission for the next 3-5 years, they are poised for significant growth which will mean substantial growth for your team and company profile
• Strong supportive collegiate culture

For confidential enquiries please contact Nathan Condie on 03 9236 7707, or to submit your CV click "Apply Now'.