Trading Application Support Team Lead

Summary about this job

Detail information about job Trading Application Support Team Lead. Terms and conditions vacancy

The Trading Application Support (TAS) team is an integral part of the wider IT Production department. The team is split across London and Sydney and is responsible for providing application support for CMC Markets’ award winning web-based trading platforms. This role reports into the Trading Application Support Manager, based in London. Responsibilities are included below:

• Management and governance of the Australian Trading Application Support team
• Ensure maximum availability and performance of the company’s trading applications across web, mobile and API channels
• System monitoring with real time monitoring tools
• Provide proactive and reactive support to application and operational issues across both production and non-production environments.
• Proactively fix support issues, provide or suggest remedial actions or route issues to developers for remediation
• Liaise with external vendor, other support teams and development departments to ensure incidents and problems are resolved.
• Review & implement improvements to support process and monitoring where appropriate as well as ensuring operational documentation is up to date.
• Ensure best practice support processes are adhered to and follow CMC IT processes to complete deployments and changes successfully.
• Plan, execute and review maintenance tasks and deployments between IT and development teams.
• Participate in DR and BCP testing.

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