Service Delivery Manager
Defining a new path in Service and Delivery.
Summary about this job
Management
Company: The System Works
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-3-1274-5189
Fax: +61-7-9789-8398
E-mail: n\a
Site: n\a
Detail information about job Service Delivery Manager. Terms and conditions vacancy
We are seeking an enthusiastic and self-motivated individual to join our dynamic team in the Brisbane CBD, in the role of Service Delivery Manager. We operate across the financial services market delivering innovative solutions that make a Significant Difference for our clients and create Real Sustainable Value.
Working closely with the other functional areas of our business, this role will instil a focus and emphasis on delivering great client experiences and outcomes, whilst also ensuring client requirements and expectations are managed then delivered through a portfolio approach.
The role will have accountability for the consistent deployment of account management and delivery framework for our clients on an ongoing basis
Critical elements of this role include effective leadership and people engagement skills, coupled with strong stakeholder management, change management and communication skills. In addition, it requires a sound understanding of client and project management.
The Service Delivery Manager will have responsibility for the following areas:
- Understanding the company / client objectives and clearly communicating these to the team;
- Engaging directly with all clients to develop a trusted advisor status, managing all appropriate matters from escalations through to high level / strategic matters;
- Working closely with other functional areas within the business to ensure client outcomes are achieved;
- Working with key stakeholders to innovate plus improve the Client experience and management models;
- Identifying requirements for training, mentoring and development of team members;
- Creating a culture of trust, open communication, creative thinking and cohesive team effort;
- Preparing Management Information reports and distributing to clients and others as required.
To be successful in this role you should possess the following:
- Full lifecycle account management skills;
- Exceptional client service skills;
- Strong leadership experience and capabilities;
- Demonstrated interpersonal skills including stakeholder engagement and relationship management;
- High level of organisational and time management skills;
- Strong level of attention to detail;
- Strong written and verbal communication skills.
The salary package offered to the successful candidate will be commensurate with skills, qualifications, and experience.
To be considered for this role, please submit a cover letter and current resume. Please note that only shortlisted candidates will be contacted and all applications will be treated in the strictest of confidence.