Relationship Manager - Enterprise

Summary about this job

Detail information about job Relationship Manager - Enterprise. Terms and conditions vacancy

• CBD Location
• 6 Months Daily rate contract (possible extension)
• Work in a highly collaborative environment

A Relationship Manager - Enterprise is urgently required for a 6 months daily rate contract with the view to extend to be a key part of the Customer Relationship Management Team which is part of the Demand Deployment team. The core purpose of the role is to enable the timely rollout of new network by partnering with our client's customers' in delivering high quality proactive network deployment.

The key responsibilities for the role are:

• Stakeholder Engagement - Establish effective build partnerships with the construction industry; including Property Developers, Government and Industry organisations;
• Results Driven - Achieve targets in relation to On Time Contract Milestone Delivery, Premises 'Ready for Service', Customer Satisfaction, Revenue;
• Customer Management - Maintain regular communication with the customer and their partners throughout the development cycle of their project and apply a strategic focus to relationships with customers, based on a deep understanding of their business operations;
• Escalation Support - Oversee and act as an escalation point for contract management and service delivery of Build Partnership agreements to effectively enable deployment;
• Program Management - Accurate and efficient management of operational agreements including project and sales process milestones;
• External Stakeholder Management - Increase the industry's awareness of the benefits of early engagement; as well as our client's unique value proposition to maintain strong market position
• Internal Stakeholder Management - stablish effective partnerships with Internal stakeholders such as Regional Deployment, Area planning and Network Service Operations;
• Account Management - Account planning with a focus on increasing efficiencies to assist in managing significant increased volume in applications and identify and meet the needs of customers through a tailored solution & service delivery approach;
• Compliance - Comply with government policy specifically relevant to the deployment of network i.e The Telecommunications in New Developments Policy (TiND) and Technology Choice

 
Key Skills:
 

• Demonstrated ability to apply highly developed influencing and negotiation skills to lead matrixed teams in the delivery of technology-related business outcomes that generate value to the client and contribute to the success of the business.
• Good understanding of construction &/or activation methodologies and practices.
• Experience in a similar role applying a broad understanding of the commercial telecommunications/IT infrastructure or development industry and the marketplace to identify new business or business improvement opportunities and deliver commercial solutions in a regulated environment.
• Experience in a contracting environment with demonstrated ability to influence and direct third-party organisations to achieve desired outcomes.
• Highly developed business skills and telecommunications industry knowledge.
• Proven track record in managing complex projects to tight timeframes
• Excellent organisation skills to collaboratively work with cross-functional teams
• Working knowledge of project management requirements and processes

For further information feel free to contact Rade Manojlovic on (03) 9236 7733 for a confidential discussion