Service Desk Officer

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An opportunity exists for a Service Desk Officer for a long term contract. This is an immediate start providing 1st and 2nd level support.

Summary about this job

Help Desk & IT Support

Company: Hudson

Location: Newcastle, Maitland & Hunter

Work type: Full Time

Salary: n\a

Phone: +61-3-7331-9842

Fax: +61-3-4660-3122

E-mail: n\a

Site:

Detail information about job Service Desk Officer. Terms and conditions vacancy

Providing technical resolution within a high volume environment, you will have proven helpdesk / service desk experience along with ticketing systems knowledge such as Remedy or ServiceNow.

Technical experience:

  • Windows Server & Active Directory (2003 / 2008 & 2012)
  • Microsoft operating systems and applications (Windows 7 - 10, Office 365)
  • Networking (Firewalls, Routers, Switches)
  • Supporting virtualized environments and remote desktop solutions eg VMWARE, Citrix
  • Resolution of IT related incidents and requests within SLA timeframes
  • Minimum 2 years’ experience in a service desk / helpdesk environment

Highly regarded:

  • Strong knowledge of ITIL methodology
  • Microsoft certification (MCP, MCSE)

Like to know more?

To submit your application, in strict confidence, please apply online using the appropriate link below. Alternatively, for a confidential discussion, please contact Karen Billington in our Newcastle office on 02 4927 2246 quoting Ref No. 2Q/04881

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