SAAS Phone Support Officer

All vacancies of AustraliaInformation & Communication TechnologySAAS Phone Support Officer

We're seeking a tech savvy customer service specialist to troubleshoot/resolve issues over the phone with our customers related to our SaaS platform

Summary about this job

Help Desk & IT Support

Company: Neto E-commerce Solutions

Location: Brisbane

Work type: Full Time

Salary: n\a

Phone: +61-2-5155-2456

Fax: +61-8-5808-5978

E-mail: n\a

Site:

Detail information about job SAAS Phone Support Officer. Terms and conditions vacancy

  • Vibrant people-focused company culture
  • Work with leading technologies
  • Tonnes of employee benefits
About the role

Our amazing Phone Support Officers answer customer queries over the phone, troubleshoot issues as the first point of contact and resolve or escalate issues to our Web Application Support, Development or Design teams.

This team provides a 1st class customer experience that makes us stand out from our competitors and ensures our customers love us as much as we love them.

Your responsibilities will include:
  • Providing excellent customer service
  • Resolving customers' technical issues via phone
  • Delivering over the phone ad-hoc training to meet customers' needs
  • Ascertaining customers' requirements & e-commerce needs and ensure they are getting the most out of our SaaS product
About you

We are looking for people with strong phone support and a background in either ecommerce or web application who are passionate about providing amazing customer service. Applicants with the follow skills will be highly desirable:
  • Outstanding customer service experience with a genuine passion for delighting customer
  • Experience in ecommerce / shopping cart software i.e. experience setting up/running/supporting an online store would be a bonus!
  • Exposure to and understanding of online marketplaces, for example eBay, Amazon, Gumtree, Trade Me, Etsy etc.
  • Understanding of how payment gateways work
  • Understanding of basic accounting principles
  • Experience in retail business operations
  • An ability to quickly learn new things
  • Excellent verbal and written English communication skills
Nice to have skills:
  • SaaS support experience
  • Database or API knowledge
  • Experience in web languages such as HTML and CSS
  • An educational background in IT (Tafe or Uni)
Why work at Neto?

Neto is a SaaS Platform for small to medium product based retailers and wholesalers. It's the first thing retailers turn on in the morning and the last thing they turn off at night, our platform is the lifeblood for thousands of Australian retailers!

With more than 130 staff, we have a collaborative and energetic environment with diverse yet aligned people who are REALLY great at what they do.

Benefits
  • Monthly company-wide parties and lunches
  • Fundraising events for charities
  • A free Neto store to live out your entrepreneurial dreams
  • Free access to Telstra’s EAP
  • Access to discounted health insurance with affiliated provider
  • Tournaments in our games room
  • Espresso and beer on tap
At our South Brisbane located office, we pride ourselves on creating an awesome place to work and can't wait for you to join us!

Responds for SAAS Phone Support Officer on FaceBook

Read all comments for SAAS Phone Support Officer. Leave a respond SAAS Phone Support Officer in social networks. SAAS Phone Support Officer on Facebook, LinkedIn and Google+