Desktop Support - 6 Month Contract

About DXC Connect
DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit dxc.technology
 
Connect, a DXC Technology Company provides expert managed services around the best technology deployment for your business. Our vision is of a creative, dynamic partnership, achieving fast efficiency gains today and transforming your business to exploit the digital future.
 
About the role
Are you an experienced Desktop Engineer looking to make the next step in your career? This is a great opportunity to join our Sydney team – working on a client site in the CBD. This role will include work ranging from installation of new systems including networking, to diagnosis of a wide range of customer problems, both software and hardware.
 
Specific responsibilities will include:

• Manage Incident and Request calls within defined processes, time frames and standards
• Provide resolution over the phone through investigation and diagnosis, using remote system management tools
• Install and test basic operating system software
• Detect and eliminate PC viruses using industry standard software tools
• Correct basic software errors using industry standard tools
• Monitor recurring faults or errors, analyse trends and develop appropriate response
• Handle or assist in the installation, update or patch of software products
• Operate Windows and COTS (Commercial off the shelf) applications
• Install and configure in-house applications

 
About you
To be successful in this role we are looking for a candidate with the following skills and experience:

• Previous experience (minimum 24 months) working in a Desktop support environment
• Demonstrated skills with remote management tools and techniques
• Experience working in a MS Windows environment
• A sound knowledge of commercial call logging tools such as ServiceNow, CA Service Desk or Remedy etc
• Demonstrated knowledge of commercial in bound telephony systems typically used in Call Centres, Help/Service Desks such as CISCO or ALCATEL (Supervisor Experience Preferred)
• Experience with Windows 10 and Office365 preferred
• Experience working in an ITIL framework and ITIL certifications

 
Your technical skills will be combined with your strong problem solving and communication skills. You will have a strong customer service focus and will be able to prioritise and multi-task. This is a great opportunity for a dedicated and motivated person to join a growing market leader that will provide you will real career development.
 
DXC Connect values diversity and is an EEO Employer.