SOE Engineer

 

Essential:       Australian Citizenship, eligible for Australian Government Security Clearance

Location:       Canberra

 

SOE Engineer

 

The Role

This role is challenging, interesting and integral to the service we provide to our clients via the SOE team. As part of the ACT Shared Services team, this role is responsible for a range of activities, primarily related to ensuring the environment is well maintained, well monitored, and quickly remedied when required.

 

This includes responsibility for maintaining the Standard Operating Environments and packaged applications in use in a number of government client environments. The SOE Engineer is responsible for the timely action of customer service requests, within the agreed service level agreement (SLA) whilst maintaining accurate and timely updates to technical documentation and ticket notes.

 

The core objectives and responsibilities of the SOE Engineer include:

 

The Person

Whilst qualifications in IT are highly regarded, it is industry experience (3 years+) that is most critical in ensuring success in this role. A strong sense of independence, technical knowledge and excellent communication skills are essential to be successful in this role.

 

We are looking for someone who can work both independently on competing priorities and as part of a team – someone who is passionate about his or her work, proactive, client-focused and believes in customer service as a point of differentiation in a service offering.

 

The incumbent will work within a team of Windows Systems Engineers to ensure SOE alignment across all platforms and assist in the planning and implementation of a desktop SOE based on the agreed business needs. This includes providing second and third level operational support for the SOE and the management and support tools that are developed and used internally.

 

 

Knowledge and Skills

The ideal candidate is someone with knowledge and skills in the following:

• Demonstrated experience in the planning, implementation, management, configuration and maintenance of SOE management frameworks and associated server technologies
• Well-developed systems/desktop administration/management skills of the preferred operating system
• Advanced understanding of integration to Microsoft technologies, and the virtualisation of the preferred operating system onto Microsoft platforms
• Experience in writing policies and procedures and other support documentation
• Excellent communication skills, including the ability to prepare professional documentation for various audiences and interact with and advise stakeholders
• AppSense
• AppV
• Group Policy
• Microsoft Patching deployment knowledge and best practices
• SCCM Current Branch
• Software Packaging
• SOE Development and deployment
• TRIM
• Windows 10 Operating Systems
• WSUS

What’s on Offer?

Datacom has a culture second to none. Our employees agree the best thing about working for Datacom is the opportunity to work with like-minded people: passionate, talented and driven.

 

Would you like to work with some of Australia's best talent?

About Datacom

With over 5,200 people, and annual revenues of over $1.2 billion, Datacom is one of Australasia's largest professional IT services companies. Datacom has extensive expertise in the operation of data centres, the provision of IT services, software engineering and application management, as well as payroll and customer service design and operations. Founded in 1965 and, operating across a number of regions, Datacom has a successful trading history of consistent growth and profitability from a track record of delivering innovative, cost effective digital and technology solutions. Datacom is committed to hiring, developing and promoting diverse talent. Our people are the best in their fields - smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced work environment.