Enterprise Account Manager - AWS
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Customer Success and Retention are the key performance indicators for this role and ensuring our customers are happy!
Summary about this job
Sales - Pre & Post
Company: AC3 Pty Limited
Location: Melbourne
Work type: Full Time
Salary: $120,000-$140,000
Phone: +61-8-9894-5380
Fax: +61-3-9101-6559
E-mail: n\a
Site: n\a
Detail information about job Enterprise Account Manager - AWS. Terms and conditions vacancy
A bit about us – AC3 & Bulletproof
AC3 is a successful and well-respected tech company with a strong pedigree that started in 1999. We have big aspirations for the future and as part our strategy we recently acquired the leader in Public Cloud, Bulletproof Networks to compliment what we do, and give our clients true end to end excellence to solve their business problems across the ANZ region.
Having fun and a great workplace is at the core of our culture and believe that happy people make high performers. Our essential behaviours are Nimble, Smart and Straight-forward and encourage all our people to live these values in their everyday work lives.
We like to think of ourselves as hardworking quiet achievers, however that’s changing and we are growing at a rapid rate and our brand is becoming one to watch.
Why this role and us?
This is a fun and varied role that will keep you engaged and interested. There is a level of structure and process in how this role functions however we want someone who can grow with the business and also bring their ideas and expertise when the time is right! We embrace change and diversity and expect the role will evolve as we grow and would like someone to come along for the ride! We have a very close nit culture of genuine, hardworking and committed people that will ensure you feel part of the team and contributing to something bigger than just a job! This role is autonomous, so you will have the ownership and flexibility to make it yours.
What is this role at a high level?
This is initially to cover someone going on parental leave for 6 months. You will be provided with a comprehensive handover and introductions to our key customers. The role is essentially responsible for customer retention and will ensure that the services we are providing are meeting and exceeding their expectations. Post this, you will take on your own patch and work autonomously to grow and manage that.
What do we think it takes to thrive in this role?
Someone with a background as an Enterprise Account Manager in the Public Cloud (AWS) domain and a focus on customer retention/ account management.
Let’s dot point this…
All positions with AC3 & Bulletproof are subject to a police check
AC3 is a successful and well-respected tech company with a strong pedigree that started in 1999. We have big aspirations for the future and as part our strategy we recently acquired the leader in Public Cloud, Bulletproof Networks to compliment what we do, and give our clients true end to end excellence to solve their business problems across the ANZ region.
Having fun and a great workplace is at the core of our culture and believe that happy people make high performers. Our essential behaviours are Nimble, Smart and Straight-forward and encourage all our people to live these values in their everyday work lives.
We like to think of ourselves as hardworking quiet achievers, however that’s changing and we are growing at a rapid rate and our brand is becoming one to watch.
Why this role and us?
This is a fun and varied role that will keep you engaged and interested. There is a level of structure and process in how this role functions however we want someone who can grow with the business and also bring their ideas and expertise when the time is right! We embrace change and diversity and expect the role will evolve as we grow and would like someone to come along for the ride! We have a very close nit culture of genuine, hardworking and committed people that will ensure you feel part of the team and contributing to something bigger than just a job! This role is autonomous, so you will have the ownership and flexibility to make it yours.
What is this role at a high level?
This is initially to cover someone going on parental leave for 6 months. You will be provided with a comprehensive handover and introductions to our key customers. The role is essentially responsible for customer retention and will ensure that the services we are providing are meeting and exceeding their expectations. Post this, you will take on your own patch and work autonomously to grow and manage that.
What do we think it takes to thrive in this role?
Someone with a background as an Enterprise Account Manager in the Public Cloud (AWS) domain and a focus on customer retention/ account management.
Let’s dot point this…
- Strategic Account Retention
- Work with Customer Success Manager and Sales Teams to develop and maintain an account review plan ensuring contact with strategic customers at least once a month, identifying and mitigating issues to mitigate churn
- Identification of sales opportunities and assist with technical specification
- Perform monthly technical account reviews for strategic customers
- Customer Success
- Respond to all customer requests in less than 24 hours and focus on becoming a Trusted Advisor to aligned customers
All positions with AC3 & Bulletproof are subject to a police check
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