Junior IT Support Officer

Summary about this job

Detail information about job Junior IT Support Officer. Terms and conditions vacancy

The Client:

Our client is one of the Melbourne’s most respected companies with offices all over the world. Great CBD offices with a friendly and active environment.

The Opportunity:

My client is looking for an ICT Support Officer who will be responsible for the provision of high-quality, technical support to the client’s end-users and the effective and timely resolution of customer support needs. This role will effectively prioritize and escalate service requests and incidents as required and perform general support tasks as directed by the IT Customer Support Lead.

Responsibilities:

• Apply consistent customer and service support standards and processes as outlined in the service desk strategy and in adherence to SLAs
• Identify and record major incidents/problems for escalation to the IT Customer Support Lead
• Register all customer queries and maintain accurate and complete documentation of all customer support activities for future traceability and analysis
• Appropriately prioritise and escalate service requests and incidents as required and maintain regular communication with end users
• Perform general support tasks as directed by the IT Customer Support Lead including gathering service data, administering service reporting tools and assembling and producing service reports
• Handle ad-hoc requests for service status or one-time information retrieval

Essential Experience:

• 1-3 years IT support experience in a structured environment is essential
• Be able to plan, schedule and monitor work to meet time and quality targets
• Work autonomously under general direction within a clear framework of accountability
• Communicate fluently orally and in writing

How to apply:

If you feel that you are good fit for the role please apply straight away, and if you feel you are a great fit please give Richard Marshall a call on 0477 415 639