Field Service Manager - Global IT Vendor
Working with Enterprise clients, drive service team activity, strategy and improvement initiatives. Strengthen relationships!
Summary about this job
Management
Company: Talon Recruitment Solutions Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-4827-4338
Fax: +61-7-6020-6027
E-mail: n\a
Site: n\a
Detail information about job Field Service Manager - Global IT Vendor. Terms and conditions vacancy
My globally dominant, NASDAQ listed client provides turnkey technology solutions to some of the most recognizable businesses in the world. With a long history of innovation and market leading growth, they are envied by a lagging list of competitors who can’t gain traction in a loyal market. Recently, a position was identified within the Australian Regional Services arm for a dedicated Field Service Manager to lead and develop the NSW services team, playing an integral part in the business unit’s drive to lift service delivery capability, client satisfaction and meet customer specific SLA’s.
Your influential role will work across the Field Support Centres and Field Operations divisions, leading a large mobile Customer Engineering team who are delivering hardware driven break/fix, preventative maintenance and minor project solutions to major clients. You will manage the team’s resourcing, activity and service quality output and assess individual customer contracts/SLA’s to compare against delivery result. You will actively engage with key customer contacts regularly to provide updates on performance against your delivery objectives and drive improvement.
To be eligible for interview, you will possess the following:
- Bachelor’s degree in Business Administration or Computer Science
- At least 3 - 4 years of experience in IT Services leadership within managed services accounts
- Exposed to technical environments within managed services with experience in IT hardware sector valued highly
- Ability to unify a team, set a vision and drive delivery improvements at a group and individual level
- Ability to understand Service Level Agreements and manage performance against these
- Strong problem-solving skills
- Excellent communication - verbal and written
- Fast learner and ability to adapt in a fast-paced & cross functional team environment
If you believe this opportunity may suit your skill set, please apply now.