IT Support - Level 1

Summary about this job

Detail information about job IT Support - Level 1. Terms and conditions vacancy

PharmaCare Laboratories Pty Ltd is a dynamic Australian privately-owned company located in Warriewood on the Northern Beaches.  It operates and sells an impressive range of well-known and respected brands through the pharmacy and grocery channels within Australia and internationally.

We are seeking a highly motivated individual with a passion for IT and a drive for customer service, to join a small passionate IT team.  The individual will be responsible for the support desk ticketing system used by the IT team and providing a high level of customer support to our internal customer base.   The role covers a wide range of IT task from installing a printer to rolling out new systems to the business.

The core responsibilities include –

• Level 1 technical support to local and international staff
• Troubleshooting software and hardware issues in a Microsoft Windows environment
• Performing user account administration
• Logging all incidents in the support desk ticketing system and managing the asset register
• Deploying and decommissioning equipment to end users, such as laptops, tablets and phones
• Monitoring servers and backup schedules
• Active Directory, DNS and DHCP monitoring and troubleshooting
• Support Cisco PBX solution
• Support of Cisco network equipment
• Maintaining and improving current SOE builds
• Working on projects such as system upgrades and new solutions
• Providing feedback and continuous improvement of IT processes and procedures
• Developing and delivering end user training and documentation
• Assisting in documenting all IT procedures

Minimum Requirements

• TAFE Qualification in Information Technology or a relevant field
• 1-2 years’ experience in a similar role
• Previous support experience within medium to large IT environments (50+ users)
• High level of knowledge on the Microsoft applications, focusing on Office 365
• Strong troubleshooting / diagnostic ability of hardware and software faults
• Great communication skills
• Excellent customer service skills
• Ability to think laterally, possess strong problem solving, planning and prioritization skills
• Adaptable and flexible in a fast paced, dynamic work environment
• Enjoy working as part of a team

Desirable

• Industry qualifications – MCSE, MCP

This is an excellent opportunity for someone who is looking to further their career in IT and customer service with a company offering benefits such as an on-site gym, in-house Barista, and a great staff discount policy.

If you meet all of the criteria above and are looking for a role on the Northen Beaches, please apply now!