IT Support
Looking to begin a new role in August? My client is needing a contractor to begin end of July/start of August
Summary about this job
Help Desk & IT Support
Company: Michael Page Technology
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-8-4247-4110
Fax: +61-2-6635-1088
E-mail: n\a
Site: n\a
Detail information about job IT Support . Terms and conditions vacancy
- Rolling contract
- Close to Parramatta
Due to a change in the team and an increase in project work, my client is looking for a level 1/2 helpdesk officer to join the team on a 1 month rolling contract.
Being the first point of contact for users, you will troubleshoot IT issues across Australia both remotely as well as face to face on site. This position will likely start the first week of August.
Client Details
My client is a large business based close to Parramatta. Due to their location this role would suit someone who has a car and can drive to work.
Description
The Role:
- Provide first and second level IT support to internal staff
- Install, configuring and setting up PC’s and software, providing instruction in the use of equipment and systems, resolving technical and operational queries etc.
- Troubleshoot and support hardware such as PCs, laptops, tablets, printers and mobiles
- Liaise with stakeholders and vendors as needed
- Provide a responsive customer service by liaising with customers about the status of their calls promptly and professionally
- Monitor, follow up and advise users on the progress of outstanding support requests
- Escalate requests as needed
- Create System/Process/User documentation
Profile
Skills and Requirements:
- Minimum 2 years or more in a similar role
- Basic IT skills (databases, MS Office, Windows Server etc)
- Ability to effectively communicate with all levels of the organisation
- MS Active Directory
- Networking Skills (TCP/IP)
- Hardware, Printers, Mobile Device Management and peripherals
- A good knowledge of Microsoft Operating Systems and Office
- A patient, good multi-tasker with excellent problem solving skills
- Experience with Windows 7/10 and Mac
- Experience with Google applications desirable
- Exposure to SAP and VMware desirable
Job Offer
This contract is an initial one month with a rolling extension, due to begin the first week of August ideally.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Stephanie Alderton on 02 8292 2031.