Technical Support Representative
We don't just say we promote within we do it! That's the reason why these new opportunities in our Technical Support Team are available!
Summary about this job
Help Desk & IT Support
Company: Digital Pacific
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-3771-9291
Fax: +61-7-1209-3296
E-mail: n\a
Site: n\a
Detail information about job Technical Support Representative. Terms and conditions vacancy
- Grow and develop your Technical knowledge & capability!
- Our team supports one another!
- We strive to deliver a brilliant Customer Experience!
Based in the Sydney CBD, we are the largest web hosting Company in Australia, providing fast, secure, stable solutions enabling the success of personal websites through to some the most visited online businesses. Our brands include Digital Pacific, Crucial, Web24, Anchor and Panthur.
Our core values are what makes us different..
-
Exceed Expectations
By doing what you promised better and faster -
Make Complex Simple
Simplify the convoluted through astute solutions, understood terminologies and effective explanations. That’s what makes you smart! -
Give Credit to Others, Be Accountable
Influence the actions of others by giving credit and inspire by being accountable. -
Be Bold, Be Involved, Be First, Set the Standards You Want to See
Have the courage and initiative to lead, and encourage positive and productive behaviour through example and influence.
We’re on the hunt for new additions to our Technical Support Team. Based in Sydney, we’re a cool crew of 100, with one mission in mind – to keep our customers happy and our competitors envious. Small businesses and large brands globally rely on our ability to keep their websites in top form, through leading-edge hosting solutions, outstanding service and support that meets the demands of modern day business.
THE OPPORTUNITY
Interested in a career in Systems Administration, Network Administration, Data Centre Operations or Software Development? Then we have a great starting platform for you!
We are looking for Technical Support Representatives who can support our customers via phone and email. Work your way up to Systems Admin, Network Admin or other areas you may interested in – we'll support and train you to get there. We pay above industry wage depending on your experience. We are very generous to dedicated staff and reward accordingly.
Be part of a great team, company and customer experience....
What will you be doing?
- Supporting shared / Cloud and dedicated hosting customers via email and telephone.
- Troubleshooting of Web, DNS, email and MySQL server issues
- Documenting articles for our support platform
- Knowledge of cPanel or other control panels is a must
- Developing your networking and Linux admin skills
Technologies we use?
- Red Hat Linux (CentOS)
- OpenStack
- Dell PowerEdge Blade Servers
- Dell Equallogic SAN's (SSD Based)
- Multi DC Redundant technologies
- Other cool technologies that we play with in our Lab
READY TO GET ON BOARD?
All applications need to be submitted via our online web portal. https://hostopia.bamboohr.com/jobs/view.php?id=3
We want to hear from you now!
WEB: www.digitalpacific.com.au
TWITTER: www.twitter.com/digitalpacific
FACEBOOK: www.facebook.com/digitalpacific