Support Engineer - Junior

Summary about this job

Detail information about job Support Engineer - Junior. Terms and conditions vacancy

• Accelerate Your Career in IT Security
• Great Working Environment and Supportive Management Team
• Award-Winning IT Security Distributor present in over 60 Countries Worldwide

About the business and the role

Exclusive Networks is the 'SuperVAD' – a Value-Added Distribution organisation that de-risks accelerated market entry and growth for innovative cybersecurity, networking and infrastructure technology vendors.

Combining specialist value-adding technical and marketing support inside each local territory, with the volume and reach of a multinational distributor, reseller partners rely upon Exclusive Networks to boost business opportunities in cybersecurity and help achieve new revenues from the changing enterprise technology landscape.

Operating across Europe, Middle East and Africa (EMEA), USA and into Asia Pacific (APAC), led by experienced entrepreneurs who understand local market needs, Exclusive Networks continually challenges traditional VAD models, redefining value and creating differentiation. We call this 'Disruptive Distribution'.

Exclusive Networks ANZ was created 3 years ago after WhiteGold Solutions joined the Exclusive Networks Group. Exclusive Group now has offices in 30 countries. Already an award-winning distribution business at the time, WhiteGold has now become a super-charged version of its former self and has embraced its new branding as Exclusive Networks ANZ and its position in the Exclusive Networks Group.

With such a boost in our capabilities, reach and engagement with the IT channel both at home in Australia/New Zealand and also globally – we need the services of an Junior Support Engineer. Accelerate your career and make a name for yourself by joining the EN Team!

To apply for this role please complete the screening questionnaire and then email your resume to [email protected]

This role won't hang around for long, so get on board as quickly as you can to progress your career!

A competitive salary, based on existing skills and experience, will be offered to the right candidates.

NO AGENCIES PLEASE

Job tasks and responsibilities

The role of Support Engineer involves the following:

• Provide 1st and 2nd level support across Exclusive Networks' portfolio of products to our channel partners over the phone.
• Verify and process Vendor warranty claims.
• Log all calls in Exclusive Networks' CRM system.
• Provide pre-sales support to Exclusive Networks' channel partners.
• Configuration to default of demo units that have been returned by channel partners
• Provide internal desktop support.
•  Manage and maintain the internal network/security infrastructure.
• Provide support and assistance for our Exclusive Networks Vendor Engineers.

Skills and experience

Ideal candidates will have the following experience and skill set:

• Have some experience with firewall technologies in support, installation and configuration environments. Previous experience and certification with Fortinet technologies would be advantageous.
• Experience and or understanding of virtualisation technologies in both VMWare and Microsoft environments will be highly regarded particularly hypervisor skills and experience in either OS. Certifications in either would be highly advantageous, as would experience in Enterprise Mobility technologies.
• Must have the ability to work as part of a team of 5 engineers but also work independently as required.
• Ability to follow processes and procedures.
• Ability to troubleshoot and solve complex support problems.
• Drive to learn new technologies and skills.
• The ability to diagnose and troubleshoot existing and new technologies.
• Previous experience with logging and recording of support calls would be advantageous
• Previous experience with Apple/Windows Desktop and Server Environments will be highly regarded.