Support Consultant - Dynamics NAV

Summary about this job

Detail information about job Support Consultant - Dynamics NAV. Terms and conditions vacancy

DXC Eclipse
Eclipse, a DXC Technology Company is a leading global Microsoft Gold Partner delivering Microsoft Dynamics 365, ERP, CRM, business process, analytics, and collaboration solutions on premise and in the cloud.
 
With a single, global team of Microsoft consultants, DXC Eclipse has helped over 1,700 customers achieve successful digital transformation projects using the full suite of Microsoft technologies and applications.
 
We offer specialist industry solutions built on the Microsoft platform for retail, manufacturing, banking, healthcare, and mining for customers in the mid-market through to enterprise.
 
About the role
A role has become available for a Dynamics NAV Support Consultant. Reporting to the Support Services Manager, you will be responsible for managing all aspects of support issues generated for customers - including recording, resolution and issue escalation.
Responsibilities include but are not limited to:

• Record all customer correspondence
• Resolve customer issues and update the database
• Update all support steps based on service and escalate any product issues
• Update and capture training and sales opportunities
• Provide NAV support for all Eclipse employees
• Record calls for other support team members
• Create new ‘knowledge base’ articles
• Complete support documentation

 
About you
To be successful in this role you will have at least 2 years MS Dynamics NAV experience. Expertise in the Financials, Production or Logistics environment will be ideal.  
To succeed in this role you will be passionate about providing a great level of service to your customers. You will have great communication skills, be adaptive and work well under pressure.
 
DXC Eclipse Culture
DXC Eclipse is dedicated to ‘putting its people first’. We offer competitive remuneration; benefits, training and career opportunities and a culture that demonstrates our employees are our first priority.
 
 
DXC Eclipse values diversity and is an EEO Employer.