Saas Support Engineer
Technical SaaS support role: bring your programming skills and web development experience with HTML, PHP and JavaScript; great team
Summary about this job
Developers/Programmers
Company: EBSCO Australia
Location: Melbourne
Work type: Full Time
Salary: $75,000 - $84,999
Phone: +61-3-4482-8361
Fax: +61-8-7477-3942
E-mail: n\a
Site: n\a
Detail information about job Saas Support Engineer. Terms and conditions vacancy
- Excellent location near transport
- Customer driven team
- Training provided for EBSCO's products
The Company
EBSCO is a global technology company, providing market leading electronic information management, access, corporate learning and discovery services to a variety of customers. This role supports our users of our SaaS products with technical support especially EBSCO's Discovery Service, our learning content, authentication, and other electronic reference resources. EBSCO has more than 70 years of experience and is seeking motivated, career focused applicants for this opportunity.
About the role
- Provides technical support for internal and external customers of EBSCO's software and solutions.
- Maintains EBSCO's global infrastructure support.
- Is the primary contact post set-up for technical support for EBSCO Discovery Service.
- Conduct independent research to resolve the customer problems.
- Provide customers with all required assistance for explanation of features, installation, configuration and deployment of product upgrades both in writing and verbally.
- Case manage support cases that require collaboration with other teams – ensure problems are resolved.
- Act as regional authoritative expert on EBSCO's SaaS product line.
- Identify opportunities to improve existing technical support tools, processes and procedures.
Requirements
- Candidates will have a proven track record in providing excellent technical support for SaaS products.
- Have attained Bachelor of Computer Science/Library Science or related field.
- Proficient in HTML, PHP and JavaScript development.
- Ability to clearly and concisely communicate technical support responses over the telephone and in written correspondence at different user levels.
- Strong technology abilities with products and internet resources.
- Extremely organised with the ability to multi-task and work independently.
- Well-developed problem solving and analytical skills.
- Ability to build beneficial relationships with all contacts, the sales team and users.
Benefits
- Attractive salary
- Excellent team and customer focused environment
- New office with great facilities and easy access to public transport
If you would like to discuss the role please call Pat Gibbons in EBSCO Human Resources on (02) 8908 2307, we look forward to hearing from you.
Please note readvertised position.