Customer Support Coordinator
Are you looking for the perfect step from level 2 support to level 3? This opportunity has great progression and ongoing learning!
Summary about this job
Help Desk & IT Support
Company: Data#3 People Solutions
Location: ACT
Work type: Contract/Temp
Salary: n\a
Phone: +61-8-9925-4011
Fax: +61-8-3136-9715
E-mail: n\a
Site: n\a
Detail information about job Customer Support Coordinator. Terms and conditions vacancy
Data#3 Limited (DTL) is an ASX listed company that provides market-leading business technology solutions in a Hybrid IT environment from on premise to outsourced to cloud across a wide range of industries throughout Australia and Asia Pacific. Our services extend from high level strategic IT consultancy to the supply of augmented and contracted resources to our clients.
The following benefits are available to all Data#3 Contractors:
- No PAYG / admin costs for our Contractors.
- Access to market leading online training courses and material, free of charge.
- Access to a wide range of Business Units, to ensure that you have matching opportunities within the greater Data#3 business, should the need arise for you to consider other opportunities;
As part of our continued success and with significant inroads into the Federal Government, an opportunity has arisen for a Customer Support Coordinator with a Tier 1 Department to take on a long-term opportunity.
People who are successful in this position must have the following pre-requisites:
- Minimum 3 years’ experience in a customer service role with demonstrated experience in the establishment of positive customer relationships in a services environment;
- Demonstrated experience in managing the system maintenance tasks and upgrades from a business and user impact perspective;
- Demonstrated experience in assisting customers through system operations and resolving difficulties on high impact, mission critical customer operations;
- Demonstrated experience in working closely with managers, team leaders and technical service staff (internal & external) to ensure the service delivery objectives are met;
- Excellent troubleshooting skills, communication skills and customer focused approach; and
- Self-Motivation with high level of initiative along with excellent organisational and time management skills.
Apply now! or to find out more information please contact [email protected]
Jessica Whitehead
Recruitment Consultant