L1 Service Desk Analyst
Multiple positions available due to internal promotions - excellent entry level Helpdesk opportunities with training and career development!
Summary about this job
Help Desk & IT Support
Company: Paxus Australia Pty Ltd
Location: ACT
Work type: Full Time
Salary: Great training & Career Development opportunies
Phone: +61-7-5799-1977
Fax: +61-7-3421-2600
E-mail: n\a
Site: n\a
Detail information about job L1 Service Desk Analyst. Terms and conditions vacancy
- Canberra Location
- Permanent Position
- Minimum NV1 Clearance MANDATORY
Our client is currently recruiting multiple Level 1 Helpdesk positions due to internal promotions!
These opportunities provide excellent entry level Helpdesk opportunities with the opportunity to progress through to more senior positions within the Helpdesk environment and potentially into other areas of the business. Training opportunities and career development are definitely part of the plan with this employer.
In this role, you will:
- Provide a high level of Customer Service and technical support to customers in relation to all proactive and reactive incidents
- Log all incidents and problems, apply the appropriate severity levels, do initial diagnostics, provide regular updates and escalate them to the relevant resolver groups to ensure that SLAs are not jeopardised.
- Coordinate with Field services and resolver groups to achieve successful closure of all incidents and problems.
- Provide remote support to customers and guidance to field staff in the resolution of ICT and application type faults e.g. server and storage operating systems, mobility applications.
- Investigation and resolution of reported system and application type faults using remote diagnostic tools and standard engineering analytical techniques.
- proactively develop own knowledge articles and resolution technology to improve the resolution process and increase customer self service
- acting as an interface between the client and vendors and internal teams to provide coordination of all relevant teams in aiding incident resolution.
To be successful in this role, you will have:
- Industry experience in ICT technical support or experience in similar role
- Hands on experience in supporting ICT technologies
- Professional communication skills with the ability to communicate to a diverse audience
- Effective time management skills and attention to detail
- Hands on exposure to maintaining ICT services
- Previous experience in provision of technology support/guidance to lower level technical resources
- Ability and willingness to work in a large Service desk environment on a rostered basis
- Minimum 1 -2 years’ experience in Service Desk environment
- Basic ITIL knowledge
Apply now for more information and to see how you can kick start your IT career!
To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Tori Bull on (02) 6151 9214. Please quote our job reference number: 200179361.