Service Desk Analyst
All vacancies of Australia • Information & Communication Technology • Service Desk Analyst
Excellent opportunity for a Service Desk Analyst to work across large scale projects for a leading professional services firm
Summary about this job
Help Desk & IT Support
Company: Motion Recruitment
Location: Sydney
Work type: Full Time
Salary: $70,000 - $84,999
Phone: +61-8-3869-5444
Fax: +61-3-2740-7104
E-mail: n\a
Site: n\a
Detail information about job Service Desk Analyst. Terms and conditions vacancy
- Exposure to cloud technologies
- Leading Professional Services firm
- Fast track career progression
Our client is a leading professional services firm based in the CBD, looking for a motivated Service Desk Analyst to work across large scale projects
As an experienced Help Desk Analyst you will help troubleshoot a range of network and system issues around their in house software.
Responsibilities:
- Monitor the help desk and respond to hardware, software and network requests from users in timely and effective manner.
- Assist users in troubleshooting computer problems (hardware, software and network) following best practices. In complex cases, seek the assistance of the Information Technology Manager or other technical computer support.
- Provide network administration support (establishing connections, firewall management, interface configuration, point of contact for Internet providers, troubleshoot network devices, etc).
- Provide network maintenance
- Analyze types of problems and inquiries of users in order to provide problem resolution and follow through to a solution.
- Updates programs and equipment with enhancements and system changes.
- Assist in documenting all IT procedures within the Sydney office, and additional locations as needed.
Requirements:
- At least 1+ years support experience in a similar role
- Microsoft Exchange
- Knowledge of Windows based networks (Windows 7-10)
- Great communication skills
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