IT Support Officer

Summary about this job

Detail information about job IT Support Officer. Terms and conditions vacancy

Help ‘Grow a Better Tomorrow’ with Nufarm.

We know that growing is about more than just crops and cultivation. It’s about sunshine and rain, early mornings and hard work. It can be frustratingly unpredictable but also wonderfully uplifting. More than anything, it’s about people. Nufarm is the dependable partner behind thousands of agricultural success stories. Every day, growers around the world turn to our products and our people to help with the challenges of fighting disease, weeds and pests, and to increase crop yields.

How can you grow with Nufarm?

We know that technology helps us thrive and to better support our customers. It’s because of this that we’re looking for an energetic IT Support Officer to come and join our Service Desk team. In this role, you will be providing a high level of customer focused, system and service support to the Australian and New Zealand business groups.

You may be a recent Graduate who is enthusiastic to learn and develop. You may be an experienced Help Desk professional who is looking for a new challenge. Either way, if you’re curious to learn about Agriculture, are serious about customer-centricity and want to be a part of a growing and dynamic business, we’d love to hear from you.

What will you be doing?

• Providing customer focused telephone and face to face technical support to all Nufarm employees
• Maintaining accurate log entries for all IT tickets with resolution and contact details
• Ensuring all hardware/software installations and routine upgrades are implemented according to Service Level Agreements
• Completing user onboarding/offboarding accounts in Office 365, MS AD, Windows 10, Sharepoint, Ariba, Concur and other internal systems
• Identifying opportunities for continuous improvement and driving them to implementation
• Demonstrating the ability to investigate, resolve and escalate issues in crisis situations
• Ensuring effective administration of the systems and hardware including Active Directory administration, File Security/Management and User /Computer Account Management

What do you bring?

You ideally have experience operating within an IT Support Desk environment for a multi-site company and bring an understanding of IT Service management processes and methodologies. You are engaging and customer focused and have a keen interest to learn new skills, applications and technologies.

We are an equal opportunity employer and we value diversity. All employment decisions are decided based on qualifications, merit and business needs. We are committed to building an inclusive environment for all Nufarm employees.

If you are inspired by the prospect of being a part of something bigger, we want to hear from you. Nufarm. Always here to help you grow