Digital Business Analysts - multiple roles

Summary about this job

Detail information about job Digital Business Analysts - multiple roles . Terms and conditions vacancy

• Exposure to online customer self-service & payment processes & applications
• Awareness of UX design practices and guidelines
• Solid experience working on Mobile Applications and/or web/digital products

Contribute to this organisations market-leading digital products by supporting the discovery, definition and documentation of customer experience and product requirements.

These roles will be pivotal to the ongoing success of the customer-facing digital products by ensuring that all the information the delivery teams need to achieve a clear delivery path is available to them and that the information supports the best possible implementation of new product features and updates.

Responsibilities

• Support the product owner and technology delivery teams to discover new features that support the product's vision and strategy
• Document the requirements of new features in a format ready for a technology delivery team to implement
• Contribute to and, where appropriate, facilitate and run, delivery team activities, such as ideation, discovery, requirements clarification activities and agile ceremonies 
• Experienced planning, documenting and generally working day to day using Jira and Confluence.
• Utilise business insights to improve the apps, as well as the organisations overall digital and customer experience, where applicable.

Skills and experience

• Experience supporting the identification, clarification, and documentation of customer requirements for native mobile and web applications.
• Experience or exposure to online customer self-service and payment processes and applications.
• Experience working with multiple analytics and Business Intelligence tools such as Google Analytics, Firebase, Sumo Logic and Tableau.
• Awareness of native mobile and web application User Experience (UX) design practices and guidelines
• Experience working ion a fast-paced agile environment revolving around a SCRUM methodology

To find out more about these exciting new roles please contact Rebecca on 9236 7736, or apply online now to secure an interview.