Service Desk Officer

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Finite is seeking a Service Desk Officer to join a leading government agency on a contractual basis.

Summary about this job

Help Desk & IT Support

Company: Finite IT Recruitment Solutions

Location: Sydney

Work type: Contract/Temp

Salary: $33.50 an hour (Inclusive)

Phone: +61-8-7847-6721

Fax: +61-7-3499-9636

E-mail: n\a

Site:

Detail information about job Service Desk Officer. Terms and conditions vacancy

Finite is seeking a Service Desk Officer to join a leading government agency on a contractual basis.

 

Role – Service Desk Officer

Duration –3 Months

Location – Camperdown  

Rate Budget: $33.50 an hour (Inclusive)

 

Purpose:

 

Call logging and documentation of issues on IT Service Desk system, following established procedures, and when possible providing an immediate solution.

 

Issues such as troubleshooting printer remotely, email configuration, log in escalation etc.

 

Requirements:

 

•              Ensure that the priority of a call is only changed once consultation has been reached with the customer, and reflected within journal entries.

•              Ensure that regular updates are made to the customer and reflected with specific, sufficiently detailed journal entries.

•              When required provide enough information so that other support groups do not have to cover previously tried solutions and/or examples if the incident/problem cannot be resolved.

•              Only accept requests for support work that have designated job numbers assigned.

 

Additional:

 

If you fit the criteria please apply for the job posting now. (Job Code S14)

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