Service Desk Officer
Finite is seeking a Service Desk Officer to join a leading government agency on a contractual basis.
Summary about this job
Help Desk & IT Support
Company: Finite IT Recruitment Solutions
Location: Sydney
Work type: Contract/Temp
Salary: $33.50 an hour (Inclusive)
Phone: +61-8-7847-6721
Fax: +61-7-3499-9636
E-mail: n\a
Site: n\a
Detail information about job Service Desk Officer. Terms and conditions vacancy
Finite is seeking a Service Desk Officer to join a leading government agency on a contractual basis.
Role – Service Desk Officer
Duration –3 Months
Location – Camperdown
Rate Budget: $33.50 an hour (Inclusive)
Purpose:
Call logging and documentation of issues on IT Service Desk system, following established procedures, and when possible providing an immediate solution.
Issues such as troubleshooting printer remotely, email configuration, log in escalation etc.
Requirements:
• Ensure that the priority of a call is only changed once consultation has been reached with the customer, and reflected within journal entries.
• Ensure that regular updates are made to the customer and reflected with specific, sufficiently detailed journal entries.
• When required provide enough information so that other support groups do not have to cover previously tried solutions and/or examples if the incident/problem cannot be resolved.
• Only accept requests for support work that have designated job numbers assigned.
Additional:
If you fit the criteria please apply for the job posting now. (Job Code S14)