Entry Level Service Desk

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Supportive and fun team and Clients across many industries

Summary about this job

Help Desk & IT Support

Company: MSC Mobility Pty Ltd

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-7-1153-8891

Fax: +61-8-6917-4744

E-mail: n\a

Site:

Detail information about job Entry Level Service Desk. Terms and conditions vacancy

About the business and the role

When we pioneered the concept of an Enterprise Mobility Managed Service in 2006 we were solving latent problems that many organisations didn't fully realise they had.

Our solutions have been recognised and used by some of Australia's leading organisations - we have helped small and big companies to become more effective and flexible, and to develop and implement mobile strategies that make a difference for their business.  We reduce the cost and risk of developing and deploying mobile capability while keeping up with consumer speed.

We know we are onto something exceptional and we are looking for equally exceptional talent to grow with us.

Job tasks and responsibilities

You will be a member of our Technical Services Support Team supporting corporate internal and external clients across a wide variety of industries with a range of device and server technologies.  The role involves a variety of support and project requirements for Smartphones, Tablets and application platform products.

This is a 8am - 6pm support desk, so you will be working on a roster including weekends (usually no more than twice per month) and nights (usually, one month of night shifts three times per year).  Your main duties will include: - no weekends or night shift – Monday Friday role (hours will vary between 8am – 6pm)

  • Log new and update existing tickets for phone, email and online support requests and incidents
  • Resolve tickets at First Point of Contact when possible, or escalate issues to appropriate MSC(BTSM) and Third Party teams
  • Ensure that OLA's/SLA's are achieved within required target timeframes

Skills and experience

  • Minimum 3 months' experience in a Managed Services Environment
  • Excellent customer service skills with an ability to empathise and prioritise customer needs
  • Exposure to or experience in Intune, Mobile Iron and AirWatch application platforms
  • Experience with Smartphones, Tablets and mobile operating systems such as, iOS, Android and Windows10
  • Knowledge in one of following messaging systems - Exchange / Outlook / O365, GMail
  • Flexibility and adaptability to change
  • Exemplary verbal and written communication skills
  • ITIL (v3) Foundation Certification

Job benefits and perks

Perks of the job

Some of the perks of working in a small, dynamic company include:  great culture, open offices, highly collaborative workplace, structured mentoring program, plus a real ability to help make a difference to our customers.

We don't believe in fixing people in rigid positions, but rather seek to match interests and capabilities over time.  If you are up for a challenge, want to deliver exceptional results and seek to reach your potential, then look no further!

If you are ready to invest in your future and join the mobile revolution while helping other organisations improve their business performance, then apply using the link on the right. We look forward to hearing from you!

Take the Next Step

This is a sound opportunity to establish a career in a company that is at the forefront of the next Information Technology revolution where you can contribute, learn, grow and be a part of a team that values its members whilst being with people who are passionate about providing brilliant technical support and customer service. If this is you, please apply now!

You will also need to undergo a Police Check and is mandatory requirement for the position.

Only candidates who are Australian Citizens or Permanent Residents should apply. No Agencies Please.

How to apply

Click APPLY to submit your application.

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