Digital Business Analyst - web & mobile

Summary about this job

Detail information about job Digital Business Analyst - web & mobile. Terms and conditions vacancy

Embarking on a period of growth, this well known and established business is seeking the services of a Digital/Customer Experience Business Analyst; working on digital product projects by supporting the discovery, definition and documentation of customer experience and product requirements.

This role will be responsible for working with business stakeholders to understand customer and product requirements and then working within the delivery team to document and articulate these requirements so that the outcome aligns with end-user and business expectations. Your contributions will be pivotal to the ongoing success of the customer-facing digital products by ensuring that all the information the delivery teams need to achieve a clear delivery path is available to them, and supports the best possible implementation of new product features and updates.

As such, you must demonstrate experience in the following:

• A solid background as a Business Analyst, and ability to support the identification, clarification and documentation of customer requirements for mobile responsive transactional websites and applications
• Experience or exposure to online customer self-service and payment processes and applications
• Experience with Jira and Confluence.
• Technically savvy with proven ability to work with developers and testers to describe product requirements and expectations.
• Experience working within agile development methodologies
• Experienced working with multiple analytics and Business Intelligence tools such as Google Analytics, Adobe Analytics and Tableau.
• Awareness of responsive web application User Experience (UX) design practices and guidelines. 
• Advanced facilitation and workshop skills, involving participants from senior management to business users.
• A strong understanding of native mobile application technology
• Strong communication and interpersonal skills

If this sounds like you, then waste no time in applying via the APPLY NOW link. Please note that only short-listed candidates will be contacted based on meeting the above listed criteria. For more information, contact Jessie on [email protected] (please use the apply now link to apply, and not directly to this email ID)