Manager - Service Assurance

Summary about this job

Detail information about job Manager - Service Assurance. Terms and conditions vacancy

NEC Australia is a leading technology company that delivers a complete portfolio of ICT solutions and services to large enterprise, small business and government customers. NEC Australia helps customers gain greater business value from their technology investments, by delivering end-to-end technology solutions, business and IT transformation consultancy, professional services, communications solutions, application and solutions development and infrastructure and applications managed services and support.

We have an excellent permanent full-time opportunity for a Manager – Service Assurance; location is flexible.

Primary Accountability

The role will manage a team that has responsibility for the end-to-end management of key service management processes including:

• ICT Change & Configuration Management         
• ICT Risk Management
• ICT Service Reliability (Incident & Problem)

Duties and Responsibilities:

• Lead, manage and maintain strong working relationships with key stakeholders on achieving strategic outcomes.
• Demonstrate a strong customer focus that is appropriately balanced with commercial acumen.
• Implement effective processes and procedures to ensure high levels of productivity and to extract maximum benefit from our managed service contracts.
• Identification and realisation of value enhancement opportunities, while providing support in containing costs and actively search for any potential cost saving opportunities.
• Establishment of a pragmatic risk management framework for Operations and that can be applied to customer accounts.
• Effecting positive change outcomes in a resource constrained environment.
• Management of Service Assurance budget.

Skills and Qualifications Required:

• Extensive experience in Service Delivery Management/Supplier Management in a multi- vendor environment
• Extensive demonstrable experience in the leadership of a large multi-disciplinary teams in a complex technical environment
• Experience and understanding of managed services contracts
• Extensive operational experience with some/all of the service delivery, service transition and service support processes
• Experience and understanding of modern service management technologies and principles
• Program or project management experience (Project Management Lifecycle, PMBOK, PRINCE2
• ITIL V3 Foundation
• Tertiary qualification or equivalent in a related discipline desirable.

How to apply

At NEC, we offer an outstanding working environment and the opportunity to be part of a high performance team. We place great emphasis on our staff satisfaction and have a vigorous professional development program, a fantastic corporate culture and a highly responsive management team. Please apply now or contact Paul at [email protected] for further information.

NEC is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders.