Software Support Specialist

All vacancies of AustraliaInformation & Communication TechnologySoftware Support Specialist

This role provides Tier 1 software support to our clients, effectively and proactively managing each case from initial contact through to resolution.

Summary about this job

Help Desk & IT Support

Company: Best Practice Software

Location: Bundaberg & Wide Bay Burnett

Work type: Full Time

Salary: Salary is negotiable for the right applicant.

Phone: +61-2-2860-4859

Fax: +61-8-7561-6293

E-mail: n\a

Site:

Detail information about job Software Support Specialist. Terms and conditions vacancy

At Best Practice Software, we’re focussed on enabling better healthcare across Australasia.  Our clinical and practice management software solutions are designed for simplicity, feature-rich application, and real-world dependability, built by doctors for doctors. Our Bp Premier, Bp Allied, and Bp VIP.net software ranks amongst Australasia’s most popular medical software products, and we provide regular updates and enhancements to suit today’s practice management environment, backed up with great human support and tailored user training and engagement options.

If you’d like to join us on our quest, consider this exciting career opportunity now available.

Our new Support Specialist is based in our Software Support team in our Bundaberg Operations Hub. The original base of Best Practice Software, and now a major operational nerve centre for the company’s operations, our Bundaberg Operations Hub is located in the regional city’s Central Business District, on the central coast of Queensland, just four hours’ drive – or a 40 minute flight – north of Brisbane.

Bundaberg is an important provincial business, government and agricultural service city. Our facilities in Bundaberg form part of one of Australia’s largest health-IT campuses, and includes three modern purpose-fit buildings accommodating a busy national support centre, and a variety of software development and commercial operations.

Role Requirements:

The role will be suited to someone who meets the following role requirements:

  • Provide Tier 1 Software application support over the range of Best Practice Software (Bp) products, via a multitude of tools including remote assistance;

  • Utilises their exceptional customer service skills to exceed customer requirements;

  • Identification and communication of areas for improvement;

  • Liaise with internal & external support groups;

  • Provide 'Incident Ownership' from point of logging to resolution with customer focus and speed of resolution in mind;

  • Never falters on keeping customers up to date on incidents and actively manages their day to day case load without skipping a beat;

  • Provide professional advice to customers and other stakeholders on Best Practice Software products;

  • Need to participate in an 'After Hours' On Call roster;

  • Contribute to the enhancement of the support team via 'Best in Class' services and 'Continuous Improvement' opportunities.

Our Support Specialist provides Tier 1 software support services to our customers, effectively and proactively managing each case from initial point of contact through to resolution. Our Support Specialist will utilise all the available resources, aids and tools to provide high, quality service in the management and resolution of cases.

Our Ideal Applicant:

Naturally, we’re after the best.  We believe our ideal applicant will bring the following attributes:

  • A minimum of 12 months in a 'Customer Facing' role, in a call centre or helpdesk environment;

  • A passionate person, that has genuine technical interest and aptitude;

  • Must have good 'Time Management' skills and be able to prioritise workload;

  • Understand and can provide professional, friendly and polite customer service over the phone – exceptional phone manner;

  • Strong ability to learn things quickly, especially new software and technologies;

  • Proficient communication skills;

  • Be confident in interacting with people on several different levels;

  • Experience in the Health Industry, specifically medical software – is desirable but not essential.

If you’re ready to soar to new heights, then hit that button below marked Apply for This Job.  Pleasure ensure that you complete the screening questions before submitting, as this will form part of your application.

Only people with the rights to work within Australia need apply.

Responds for Software Support Specialist on FaceBook

Read all comments for Software Support Specialist. Leave a respond Software Support Specialist in social networks. Software Support Specialist on Facebook, LinkedIn and Google+