Digital Applications Support Lead

Summary about this job

Detail information about job Digital Applications Support Lead. Terms and conditions vacancy

• Iconic Australian Entertainment Brand!
• Manage the Application Support Lifecycle within Foxtel!
• Free Foxtel subscription and discounted Broadband!

Our purpose at Foxtel is to effortlessly connect Australians to all the stories they love.  We believe Foxtel is for everyone, and everyone deserves to experience all the entertainment, drama, sport, news and lifestyle content they want - when they want, and how they want.

At Foxtel we work as a team, we’re agile and we’re accountable. We put the customer first and we’re passionate about what we do. We have fun and we’re different, better, special.

We’re searching for a Digital Applications Support Lead to manage the Application Support lifecycle within Foxtel, delegating tasks to the Application Support team members and interfacing with Foxtel SDLC analysts, developers, suppliers and vendors.

Your purpose

• Mentor and lead digital application support team across multiple sites.

• Manage an array of active faults and issues occurring within the Foxtel technology platforms, this includes but is not limited to:

  • Foxtel “Self Service” application support and fault management.

  • Digital platforms including Foxtel and partner websites and mobile applications

  • Integration layer between Foxtel and partners

  • Adobe AEM

  • AWS

• Provide direction and leadership to ensure they meet business needs and provide an excellent, cost efficient service

• Performance management and coaching to foster a high performance culture

• Recruitment of resources as required.

• Identify and implement measures that ensure maximum productivity and efficiency of the Digital Application Support Analysts

• Manage the 24 * 7 On Call roster and be available as an escalation point on call for your area of responsibility.

• Report on active vendor and internal application faults and anomalies

• Plan, implement and educate team on daily/weekly/monthly procedures to monitor application performance and optimisation.

• Manage the operational support of production SDLC project deployments

• Ensure a thorough knowledge of Foxtel’s packages, products, rates, discounts, promotions and business logic is obtained and maintained

Your capability

• Previous relevant leadership experience gained within a large commercial environment is advantageous

• Understanding and application of ITIL framework and processes highly desirable

• Understanding of Waterfall, Agile and DevOps and ability to build strong teams around these delivery models.

• Problem analysis / solving skills

• Flexible approach and ability to adapt to changing environment

• Demonstrated tolerance for high volume workload and multi-tasking abilities

• Enthusiasm, self-motivation and self-discipline

• Customer service focus

• Strong experience in dealing with Digital platforms and technologies including AWS, Adobe AEM, Mobile apps both IOS and Android.

• Demonstrates strong ability to work under pressure with multiple competing priorities

• Demonstrates the ability to relate technical faults to financial and customer impact both for them but also to articulate in a meaningful way for the teams

What’s in it for you?

We have a benefits program with something for everyone. But we’re in the entertainment business and we connect Australians to all the stories they love, so what would a Foxtel benefits program be without a free Foxtel subscription and discounted broadband!

Above all, we love entertainment and, if you do too, you’ll love working with us.  So if you’re excited about this opportunity, please click ‘Apply now’.