Data Centre Operator

Summary about this job

Detail information about job Data Centre Operator. Terms and conditions vacancy

• Full-time, permanent role
• Melbourne based
• Diverse variety of clients

With over 5,200 people, and annual revenues of over $1.2 billion, Datacom is one of Australasia's largest professional IT services companies. Datacom has extensive expertise in the operation of data centres, the provision of IT services, software engineering and application management, as well as payroll and customer service design and operations. Founded in 1965 and, operating across a number of regions, Datacom has a successful trading history of consistent growth and profitability from a track record of delivering innovative, cost effective digital and technology solutions. Datacom is committed to hiring, developing and promoting diverse talent. Our people are the best in their fields - smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced work environment

Our mature Data Centre Operation has an exciting opportunity for a keen Data Centre Operator/ OC Operator.

The role

At the heart of this role is an absolute commitment to customer satisfaction.

Providing proactive and reactive support in all facets of the Data Centre, the Data Centre Operator fulfils a vital function in the Facilities Management team. The Data Centre acts as the first point of contact for many customers and thus is often the "front line" of the business, performing a variety of remote hands and first level support tasks.

All Facility Management tasks and troubleshooting are also performed by the Data Centre. Please note this is a 24x7 roster.

The person

This role will suit a self-motivated individual who values their skills and their application. Your willingness to contribute to the overall success of the business together with a strong desire to succeed will contribute to success in this role.

You will work with a sense of urgency, have a positive and proactive attitude and strongly believe in providing outstanding levels of customer service. Your desire and willingness to operate in a high performing and mutually supportive team environment is essential.

You will have excellent communication skills, both verbal and written, with the ability to interpret a technical issue into everyday language to suit diverse audiences.

Responsibilities

Providing Monitoring, First Level Support / troubleshooting to clients for the following:

• Multiple operating systems, Window's Unix, etc
• LAN networks, WAN networks
• Facility related systems
• Internal systems (monitoring)
• Building Automation System ((BAS) (monitoring))
• Environmental power
• Fire suppression
• Security systems (monitoring)
• Follow the ITIL methodology for incident and problem management
• Conduct Facilities Management duties and work requests
• Remote Hands Support
• Eyes and ears for the client
• Escorting clients
• Tape Rotation Services
• Network Patching to verified standards
• Equipment racking and de racking

Other requirements

• Knowledge of Telecommunication Technologies

To provide customer service to data centre clients:

• Respond to inbound customer queries and recommend corrective action where appropriate
• Consistently pleasant and helpful nature
• Provide customers with a professional level of service, by responding to their requests in a professional and timely manner
• Ensure adherence to Datacom's and customers' change Management policies and procedures for all technical changes
• Escalate issues to Operations Manager when necessary
• Ensure quality of information recorded is of a high standard
• Ensure all data is logged in a timely manner at all levels and remain accountable for personal performance

Qualification, experience and skills

To be successful in this role, you will need strong customer service focus with the ability to empathise as well as prioritise customers' needs. Ideally, you'll be hands on and take pride in your work, nothing better than being able to stand back and be proud of your handy work. A proficient knowledge of IT systems and hardware will aid in the monitoring and evaluation tasks will be essential. You must be able to communicate clearly verbally and in writing, information of both a technical and non-technical nature, and possess the ability to troubleshoot a wide array of technical issues.

You will have experience in customer telephone support or help desk support, and will be professional in appearance and manner. You will have good conflict resolutions skills and great ability to work well in a team.

You will be willing to work in a tight-knit supportive team, in a 24x7 roster.

Datacom values

Working at Datacom is not only about the skills of the employee, but their willingness to work in accordance with the Values of Openness, Do it Right, Prove the Promise and Collaborative Diversity

You must have the right to live and work in Australia to be applicable for this job. All applications will be handled in strictest confidence.

If this sounds like you please apply now.

Please note we will be in touch should you be shortlisted for interview.

Applications close Friday, 17 August 2018.