Senior Technical Account Manager | Leading Managed Service Provider
Life at First Focus is all about helping our customers use technology. Be the IT Manager and Account Manager for multiple organisations.
Summary about this job
Management
Company: First Focus IT P/L
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-5164-5886
Fax: +61-2-5186-2545
E-mail: n\a
Site: n\a
Detail information about job Senior Technical Account Manager | Leading Managed Service Provider. Terms and conditions vacancy
- Join an awesome team of talented, dedicated professionals
- Award winning company, great culture, leading technical solutions
- Huge opportunities for career advancement and development
Life at First Focus is all about helping our customers use technology. We simplify, we succeed as a team, and when something isn't right, we call it out. We listen to each other, and to our customers. We make changes (often very quickly) and we don't tolerate office politics.
First Focus is one of Australia's leading Managed Service Providers, with over 120 staff across several Australian offices. We have grown consistently and profitably for over 12 years, and we're continuing to win new clients and evolve our solutions.
We are currently looking for an experienced Senior Technical Account Manager to join our expanding team. This role combines technical skills in systems administration with customer service, pre-sales consulting and account management. It's a perfect role for anyone looking for variety, challenge and career progression as you'll be taking responsibility for the solutions First Focus is delivering to multiple end customers.
Our Technical Account managers work together with our service desk, field techs and engineering team so there's no shortage of technical backing when you need it.
Responsibilities:
- Develop and maintain strong relationships with your Clients
- Take technical ownership of client environments, ensuring they are robust, well managed and meet the Client's needs
- Design technical solutions, develop and present Proposals for up-sell opportunities
- Mentor your team in the delivery of service and technical support
- Monitor and improve customer satisfaction results
- Identify opportunities to improve your customer's environments through Problem analysis and management
Requirements
To be successful in this role, you'll need:
- 2+ years' experience in a similar function within a MSP
- Strong technical capability in a Wintel environment
- Strong commercial acumen
- Demonstrated experience dealing with C-level executives, in both good times and bad
- Leadership experience / ambition
- Relevant IT certifications
- Strong analytical skills
- An in-depth understanding of SLAs / ITIL
- Experience with Account / Client Management principles and practices
Benefits
- Join an awesome team of talented, dedicated professionals
- Award winning company, great culture, leading technical solutions
- Huge opportunities for career advancement and development