IT Support Level 1- Armidale NSW 2350

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Advance your career in IT with our dynamic company, servicing clients from Far North Queensland to South Australia.

Summary about this job

Help Desk & IT Support

Company: Roberts & Morrow

Location: Tamworth & North West NSW

Work type: Full Time

Salary: n\a

Phone: +61-2-2836-5599

Fax: +61-3-1586-1962

E-mail: n\a

Site:

Detail information about job IT Support Level 1- Armidale NSW 2350. Terms and conditions vacancy

  • Rapidly growing company servicing over 2500 clients
  • Access to staff benefits - in-house service and gym/sporting team allowances
  • Focus on Professional Development including fully-funded Microsoft Certification

Are you looking for an IT career in a thriving, reputable and progressive IT business?  Roberts & Morrow Technology (RMT) currently supports over 2500 desktops and servers located between Adelaide, and the Gulf of Carpentaria, with networks ranging in size from 5 to over 200 users. 

Due to the significant growth of our RMT Business we are creating new roles, including  IT Support positions.

The successful IT Support applicant will be based in our head office in Armidale and will provide technical support in a range of duties. Skills will include:

  • Sound understanding of basic IT Principles across Network, Server and Desktop environments;
  • Knowledge of Microsoft operating systems (Windows 2012 R2, Windows 2012, Windows 2008 R2, Windows 7, Windows 8 and Windows 10);
  • Excellent knowledge of Microsoft desktop applications (Word, Excel, Outlook)
  • Superior Customer Service and Communication Skills.

The role will include:

  • Help desk support – Logging all calls in our ticketing system and resolving issues;
  • Troubleshooting using remote access tools;
  • Escalating problems to higher level support as required;
  • Providing a high level of customer service; and
  • Administrator duties – networks; active directory; security and virus protection; preparation and deployment of equipment; equipment repairs and maintenance;
  • Working closely with the Projects team as required.

Desirable experience and qualifications are:

  • Minimum 5 years experience in a similar role;
  • Work experience in a professional Firm;
  • Microsoft certification (MCP, MCSA, MCSE); and
  • Experience in the use of MYOB products, Connectwise and Labtech.

For further information please check out our website www.rmt.net.au 

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