Technical Support Analyst (Applications)| Practice Management Software Provider
Excellent career opportunity within the Technical Support / Applications) Applications Space with a Global, Legal Practice Management Software provi
Summary about this job
Help Desk & IT Support
Company: Robert Half Technology
Location: Sydney
Work type: Full Time
Salary: $65k - $70k p.a. + Super
Phone: +61-3-1078-9969
Fax: +61-7-1201-1896
E-mail: n\a
Site: n\a
Detail information about job Technical Support Analyst (Applications)| Practice Management Software Provider. Terms and conditions vacancy
The Role: -
- Supporting the businesses legal clients across Applications and general support related issues.
- Action and work through tickets in the queue, relating to issues with the document management software and clients having issues reconciling and generating invoices
- Typical issues are clients calling and saying
- Documents are not loading onto the application
- Keep getting an error message when I am trying to open the application
- Documents are being generated / can’t access clients file
- Monday - Friday 08:30am - 5:30pm
Responsibilities:
- Ensure the tickets are actioned through supporting clients over the phone and via email.
- Communicate effectively with clients and the internal team to ensure issues are resolved in line with SLA
- Proactively find work arounds for clients in relation to accessing files/document
- Client system configuration change
Candidate Background:
- 2 years of experience in a professional services environment/Start up environment
- Experience with helpdesk/Applications support
- Experience in accounting and booking support
- Attention to detail.
- Excellent written and verbal communication skills.
- Familiarity with bug tracking software (Jira, Redmine, etc.)
- Knowledge of legal precedents and documentation is favorable but not required.
Personality
- Has a positive, pro-active attitude
- Excited about being part of a growing, hard-working, vibrant, friendly, collaborative team
- Wants to grow and further develop
- Has interests outside of technology
Benefits to Candidate
- Great Team and manager within a professional yet casual environment
- Progression and opportunity to learn new things
- Regular social events
Apply Today
Please send your resume by clicking on the apply button or for further information, contact Rikki Tiwari in our Sydney office on 02 9240 0444.
Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/recruitment-agency-sydney