Software Projects/Service Delivery Manager

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This role is responsible for all aspects of the effective delivery of software projects and ongoing support services (Help Desk) to clients of Envizi.

Summary about this job

Management

Company: Envizi

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-3-1106-5429

Fax: +61-3-6285-2825

E-mail: n\a

Site:

Detail information about job Software Projects/Service Delivery Manager. Terms and conditions vacancy

  • Rewarding role with responsibility for all aspects of service delivery
  • Make your mark in a small but growing company
  • A chance to create success for yourself, Envizi and our clients

Envizi is a global tech success story.  We are a Sydney born and bred software company that uses data and analytics to help our clients optimize the way resources are used in their buildings and businesses.  We help build more sustainable businesses that are fit for future.

Join our dynamic team and help really make a difference to our clients' business performance and sustainability.

 

The Role

This role requires somebody to work with all parts of the Envizi business to ensure that Envizi and our services team in particular deliver value to our clients.

Service Delivery

Interact with the sales organisation to ensure effective scoping and pricing of engagements during the sales cycle

Maximise effective and efficient delivery of services engagements and the services team as a whole

Manage and maintain resource planning and allocation for all Australian based projects

Engage with product and development teams for delivery of project and support related requirements

This role is not only responsible for implementation services, but also has a mandate to proactively support our ongoing client success activities. This will include working with team members to develop services and best practices that will enhance the client experience, as well as engaging with clients on a regular basis to ensure they are obtaining maximum value from our solutions

Monitor and report on the ongoing performance of active services projects

Monitor help desk activity to ensure performance is aligned with our service level commitments

Is the escalation point for all client service related issues in Australia

Ensure best practices are adopted for all aspects of client service delivery and ongoing support

Identify opportunities for the development of new service lines that will improve client experience and contribute to revenue retention and growth

Contribute to and drive continuous improvement of our processes and practices

Work with international colleagues for resource planning and sharing and optimal use of resources to meet global client requirements

People Management

Line management of the Australian implementation and support team

Ensuring, on a regular and timely basis, the team is effectively motivated, managed, mentored / coached, and developed

Recruitment and retention of service delivery staff

Perform regular staff performance reviews in accordance with defined processes

The fostering of the Envizi culture and values across the team

 

You

You are likely to be a software project delivery manager in a similar role looking for a change where you have more responsibility and can make a material impact on the clients that you work with. You must be a proactive team player with excellent communication and consulting skills. You must be customer focused, take accountability for your work and not be afraid to challenge the status quo.

You will need these skills to get the job done?

Ability to manage and mentor resources of differing skill levels and experience

Must be able to develop great relationships with all types of stakeholders

Willing to roll sleeves up and get hands dirty when required

Expert at multi-tasking and keeping the bigger picture in view

Superior verbal and written communication skills

Commercially astute

Professional work ethic and high attention to detail

Market knowledge of the sustainability and energy management sector advantageous

Experience in a Software as a Service environment desirable

Ability to travel as required

Ability to work with clients at various levels of their organisation

Ability to provide a calming influence to clients who have experienced issues

Ability to work in a high pressure environment, and to deadlines

Exceptional customer service skills

Troubleshooting skills and logical thinking

Dynamic team player

Your background will include most of the experience below.

5+ years’ experience managing the project service delivery operations of a software company

Experiencing managing a program of work that can include ~60 concurrent small-medium sized software projects 

Resource planning and management experience required

Experience implementing business software solutions such as accounting systems, reporting tools, CRM, or business intelligence solutions

Experience working in a combined direct client and partner channel model for service enablement, delivery and support will be highly regarded

Ideally will have had experience working with end-user, non-technical clients (as opposed to internal IT projects)

Experience managing a software help desk, including experience with best practices such as ITIL

Software vendor experience mandatory. This is not an infrastructure delivery role. Experience working in a software vendor company is required. 

Energy/Environment industry experience (i.e. domain knowledge) a plus

Experience working in an Agile project environment

Formal qualifications will be well-regarded but are not essential

 

The Rewards

At Envizi we value a good work life balance and are focused on making sure that all of our colleagues are doing rewarding and meaningful work.

We employ smart people and enable them to make a significant difference to our clients and the environment through the work that they do.

Envizi is part of the dynamic community at the National Innovation Centre in Eveleigh. We are close to Redfern Station making commuting easy.

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