Senior Support Analyst
At Data Solutions Group we are happy to announce that we are looking for a highly skilled, enterprise level Senior Support Analyst to join the team!
Summary about this job
Help Desk & IT Support
Company: Data Solutions Group
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-6224-6133
Fax: +61-7-9107-1874
E-mail: n\a
Site: n\a
Detail information about job Senior Support Analyst. Terms and conditions vacancy
- A fun, enjoyable and flexible place to work
- A tech startup style environment
- Competitive remuneration package
At Data Solutions Group we are happy to announce that we are looking for a highly skilled, enterprise level Senior Support Analyst to join the team!
‘Our purpose is to help aspiring businesses and their people win by using the cloud brilliantly.’
The Senior Support Analyst role at DSG provides our Managed Services team with a strong technical background coupled with excellent customer engagement skills. In this senior role you will be responsible for providing technical solutions to our expanding customer base. You will leverage your deep understanding of infrastructure and end user environments driving success for clients on a daily basis.
To hit the ground running in this role you will posses:
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A fantastic attitude towards customer experience both internally and externally
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A strong background in IT infrastructure as below
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Previous exposure to Managed Services environments
Along with the above you play a key role in the development of the Managed Services team.
What we’re looking for:
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7+ Years of IT Technical Experience
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AWS Experience
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High availability
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Elastic services
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Windows Server
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Active Directory
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PowerShell
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IIS
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Patching
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Logging and performance monitoring
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SQL Administration
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Creation, backup and restoration of databases
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Citrix Environment Management
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Linux Management Experience
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Backup and Recovery (DR) Experience
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Exposure to Office365
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Strong Written and Verbal Communication Skills
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Ability to Travel on Occasion
Not strictly required but good to have:
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ITIL experience and/or certification
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Industry certifications (AWS, Microsoft, Linux, etc)
About us:
Data Solutions Group is a cloud consulting firm operating within the public cloud space. As an accredited AWS Managed Services Partner and also an Advanced Consulting Partner public cloud technology is at the core of our business. This creates a fast paced, ever changing technical landscape offering employees fantastic learning and professional development opportunities.
At DSG we offer:
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A fun, enjoyable and flexible place to work
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A tech startup style environment
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Competitive remuneration package
If you feel you are suited to this role with us at Data Solutions Group we kindly invite you to submit your application including your CV.