Entry Level IT Support Help Desk

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1st Line Support - 10 month Contract - $30 p/d (inc. super) - Parramatta - Windows Technology - Entry Level Candidates Accepted Training Provided

Summary about this job

Help Desk & IT Support

Company: TRS - IT & Communications

Location: Sydney

Work type: Contract/Temp

Salary: $30 p/h inc super

Phone: +61-3-8411-2120

Fax: +61-7-5287-6812

E-mail: n\a

Site: n\a

Detail information about job Entry Level IT Support Help Desk. Terms and conditions vacancy

The Provisional Service Desk Agent is a foundational level position responsible for resolving caller requests in line with client service level agreements and accurately logging the resolution or investigative work performed into a Service Desk enterprise ticketing system.

Key accountabilities

Provide highly developed customer service and support to users to solve incidents and minimise impact and loss of productivity due to ICT issues
Manage competing priorities between inbound calls and queue management within the enterprise ticketing system to ensure services are delivered within expected time frames
Provision accounts and access in line with security and approval processes within eHealth
Clearly and accurately document activities and client experience/context within the enterprise ticketing system as a single source of truth, while following the documented format and requirements

Please apply now for more information

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