Service Delivery Manager - IT Managed Services - Saas | Managed IT | Networks

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Detail information about job Service Delivery Manager - IT Managed Services - Saas | Managed IT | Networks. Terms and conditions vacancy

• Service Delivery
• Saas | Networks | Managed IT
• National Professional Services Practice

Service Delivery Manager - Limelight People have been engaged to identify an experienced Service delivery Manager for our Managed IT Services client.

Service Delivery Manager - Our client specialise are a nationally run Managed IT Services business that deliverer highly automated, rapidly provisioned and flexible solutions for their customers. 
  
Service Delivery Manager - As a key member of their Professional Services group, you will manage and support some of their major accounts in close partnership with their Account Executives and delivery teams.

Service Delivery Manager - You will have the following responsibilities;

• Ensuring that services are delivered to agreed Service Level Agreements, managing on-site escalations from the customer (including incident, problem, change and release management)
• Maintaining the ownership of the relationship between our client and its customers
• Raising internal awareness of customer impacting issues
• Single point of contact for issues, escalations and progress updates
• Produce regular and ad-hoc reporting for the customer as per contractual obligations
• Monitor projects to ensure they are being delivered as per the customer’s requirements and specification
• Support sales and business development by assisting with scopes of work and proposals
• Assist the sales team to identify opportunities and contribute towards commercial growth within customer accounts
• Develop Service Improvement Plans, Risk and Issue Management and Communication Plans for customer accounts

  
Service Delivery Manager - You will have the following experience;

• Service Delivery Manager working in large complex accounts
• Minimum 5 years’ experience working for a medium to large sized Managed IT Service Provider’s 
• ITIL certification 
• Broad technical skills across networks, applications, servers, virtualisation and security

Service Delivery Manager - If the above matches your experience, please APPLY!