Service Desk Analyst

Summary about this job

Detail information about job Service Desk Analyst. Terms and conditions vacancy

• Amazing company culture - A true family feel.
• Excellent career progression. We are going through hyper-growth mode!
• Work close to home - Baulkham Hills locality!

ReadiNow the Company

ReadiNow is changing the way people and business work through innovation. Gaining rapid market traction in all market segments from financial institutions, banks, retail, health to utility providers.

Do not miss your opportunity to work for an organisation that is on track to be a global market leader. No other organization than ReadiNow can combine the same level innovation capabilities. 

The Opportunity

Support Desk Analyst, is a newly created opportunity; that will drive enterprise support in line with Readinow's vision. We are looking for a technically minded and hardworking individual to join ReadiNow's customer support team, providing support for our platform and application software.

We envision ourselves being the best in the world and  understand in order to achieve this, we need to hire the best talent. Is that you?

Role Responsibilities:

• In this collaborative environment, you will enjoy working with a first-class team. 
• Respond to, research and resolve customer requests in a timely fashion
• Triage customer issues, including calling customers to gather information and perform trouble-shooting
• Mange and escalate customer incidents
• Keep customers up to date with the progress of their requests
• Monitor and action alerts from monitoring systems

Highly Desirable:

• 5 years+ work experience in a similar role
• 3 years in software development will be highly regarded
• Excellent troubleshooting and analytical skills
• Excellent communication skills, both verbal and written
• Well-developed time management skills and ability to multi-task.
• Learn systems with minimal assistance

What's in it for you? Why ReadiNow?

Our success comes from our caring commitment towards our employees. We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.

We strive to provide an amazing working environment where our team members are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

At ReadiNow, we offer compelling, innovative SaaS/PaaS solutions & the ability to engage with some of the brightest, entrepreneurial minds in the industry.

What to do next:

If you're passionate about scaling your career, being apart of ReadiNow's innovative, agile, digital culture & exceed the above requirements. Please apply now!