End User Technology Support Engineer
To provide onsite IT support to our users in our sites in Sydney and remote IT support to our regional branches.
Summary about this job
Help Desk & IT Support
Company: Wormald Australia Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-7202-1115
Fax: +61-2-2410-2900
E-mail: n\a
Site: n\a
Detail information about job End User Technology Support Engineer. Terms and conditions vacancy
- National Organisation
- Leading Fire Protection Company
- Career Opportunities
Wormald have been designing, installing and servicing fire protection systems since 1889 and are the world’s leading provider of fire protection solutions with an excellent reputation and firmly established global brand.
We are currently seeking an End User Technology Support Engineer to join our IT department. You will be the face of the business at client sites while supporting them on their journey to integrate technology into what they do. You will champion client excellence through providing technical support that meets and exceeds agreed timeframes and service levels.
Duties and responsibilities will be:
- Provide 2nd and 3rd level onsite IT support to users situated in our locations in Sydney
- Provide 2nd and 3rd level remote and occasional onsite IT support to users situated in major capital cities and regional branches across Australia.
- Work collaboratively with other IT teams (e.g. Applications, MSP, Service Desk, Business Analysis and PMO) to provide quality support services for current and future business systems and IT infrastructures.
- Actively participate in IT initiatives and designated business activities.
To be considered you will have the following:
- 3-5 years end user technology support experience
- Knowledge and experience in working within a VDI environment
- Strong hardware and software support, configuration and troubleshooting skills.
- Sound technical knowledge of Microsoft Windows environment (competencies in Active Directory, Windows 10 and Office 365)
- Technical knowledge of MDM platform/s, VoIP, Citrix, SD-WAN and Desktop Imaging
- Sound analytical problem solving skills.
- Ability to manage multiple problems at once and able to prioritise activities.
- Strong customer service skills focusing on excellence.
For the right person, we offer a well-established career path and as well as the opportunity to work with a talented and supportive team.