Network Engineer - Wireless SME

Summary about this job

Detail information about job Network Engineer - Wireless SME . Terms and conditions vacancy

My client is looking for an Engineer with outstanding communication and customer service skills. The successful individual will be responsible for developing and maintaining an excellent relationship with the end customer and being the key escalation point for critical network outages.

It will be imperative to develop an in depth understanding of the customers network in order to support their network operations.

Key Responsibilities:

• Build relationship with customer to understand in a better way their networks to provide quicker and more effective results to their requests.
• Establish Technical Relationship to support customer network operations.
• Possess detailed knowledge of customer network, critical sites, operating procedures as agreed upon with customer
• Customer-specific designated support at network level to resolve and debug complex networking problems
• Escalation support for critical network outages and complex network issues.
• Proactively monitor and review the progress of all customer cases and engage as necessary.
• Root Cause Analysis (RCA) on escalated or reoccurring issues (problems) as necessary.
• Attend weekly/bi-weekly case review calls to drive resolution on reactive break/fix issues.
• Technical input/contribution to QBR and other customer direct engagements.
• 24x7 On-call requirement for high severity escalations.
• 1 day a week on-site requirement

To be successful for this role you will have a mix of the following skills:

• Routing & Switching (Cat 3850, Cat 2960x, Cat 3750, CAT 6800, CAT 6500, Cat 4500)
• Wireless (Access Points) (Cisco Aironet , 3800, 3700, 700W, 2700, 2600)
• Standalone Wireless LAN Controllers, Flex Controllers (Cisco 8500, Cisco 5500)
• Data Centre (Nexus 9000 (ACI), Nexus 7000, Nexus 2000) (Desirable)
• Data Centre Interconnect Platforms (Cisco ASR 1000, Cat 6500, Nexus 7000) (Desirable)
• Excellent customer service and Communication skills
• Ability to work in a fast paced environment

If you feel this is you then don't wait, immediate consideration on application. Please apply by forwarding your resume (no cover letter necessary) or call Liz on 03 8330 5009 for more information

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