Software Support & Training
An opportunity exists for an experienced application support and training professional to join our dynamic Patent and Trade Mark Attorney firm.
Summary about this job
Other
Company: Phillips Ormonde Fitzpatrick
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-5379-2135
Fax: +61-2-1480-4409
E-mail: n\a
Site: n\a
Detail information about job Software Support & Training. Terms and conditions vacancy
Phillips Ormonde Fitzpatrick has been at the forefront of intellectual property in Australia since its establishment in 1888. Our highly specialised professionals work with innovative clients to protect their inventions both in Australia and overseas.
An opportunity exists for an experienced application support and training professional to join our dynamic Patent and Trade Mark Attorney firm. In addition to supporting system users via the helpdesk function and documenting our in-house developed applications, you will have a key role in the continuous improvement of our systems and processes working closely with our IP Operations and IT Development teams. This involves contributing towards user engagement, solution design, testing, UAT, change impact analysis and release management. Another aspect of the role will be the entry and maintenance of system settings and the ongoing improvements of all letter and email templates. You will also be required to design and deliver training to partners, attorneys, secretaries and administrative staff on work practices, procedures and the use of our in-house developed systems, as well as MS Office applications.
If you are looking for a role that allows you to make a positive and meaningful contribution towards an organisation’s operational effectiveness and the engagement of its people then this role should excite your interest.
Skills/Attributes Required:
- Experience with application support
- Excellent analytical and problem solving skills
- Proven ability to quickly learn new technologies and concepts
- Exceptional verbal and written communication skills and the ability to communicate with individuals across all levels of an organisation
- Prior experience and proven success in designing and delivering IT training
- Expert User of MS Word with in-depth knowledge of mail merge, track changes and line numbering
- Proficiency in Excel, PowerPoint and Outlook with an understanding of databases
- Exceptional time management and organisational skills
- Demonstrated initiative and critical thinking skills
- Certificate IV in Training and Assessment or equivalent industry experience
Other skills that would be highly regarded:
- SQL
- Knowledge of Patent & Trademark systems
- Report writing experience
If this sounds like the role you are looking for then please submit the following in confidence to [email protected]:
- A cover letter
- Your curriculum vitae
- A brief description of how to highlight odd numbers in a column of numbers in an Excel spreadsheet
For more information, contact Jenita Harrison, People & Development Manager (03) 9614 1944 for a confidential discussion.
Applications close Tuesday July 24, 2018
We prefer to deal with you directly. Applications put forward by agencies will not be considered at this time.