Helpdesk Support Technician - Level 1

Summary about this job

Detail information about job Helpdesk Support Technician - Level 1. Terms and conditions vacancy

• Level 1 Helpdesk Support
• Fast-paced, collaborative team
• Customer-focused role

Green Light Australia are looking for a Helpdesk Support Technician – Level 1 to provide support and resolve any technical issues. You must have good technical knowledge and communicate efficiently with customers to understand the issue and provide appropriate solutions.


Responsibilities:

• Assist as the first point of contact for customers looking for technical support via phone or email.
• Perform remote troubleshooting through diagnostic techniques and relevant questions.
• Deliver the best solutions based on the technical issue and information received from customers.
• Escalate any unresolved issues to next level of support.
• Identify and suggest possible improvements on processes.
• Record issues and solutions in call logs.

 
Requirements:

• Solid experience as a Helpdesk Support Technician or in a similar role.
• Good understanding of computer systems, network devices and other tech products.
• Strong technical knowledge and willingness to enhance technical skills.
• Proven ability to diagnose and resolve basic technical issues.
• Past experience in handling difficult customers.
• Excellent interpersonal and communication skills.
• Experience using ServiceNow will be highly regarded.

 
Green Light is one of Australia's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe.