Support Technician

Summary about this job

Detail information about job Support Technician. Terms and conditions vacancy

• Exciting permanent role within an expanding team
• Ground floor opportunity to gain Industry 4.0 skills
• Blue chip customers

Operations Feedback Systems (www.ofsystems.com) provides a rich annotated timeline of the events, running commentary, production data and quality/compliance data for manufacturing  operations. This trusted source empowers production operators with a voice to affect change and production management with the information to act and make the most effective changes.

Already the preeminent supplier in Australia, OFS is growing globally with customers in 8 countries and climbing. Its customers are a who’s who of manufacturing and the company boasts a talented group of technology experts.

A stepping stone to the world of industry 4.0. This is a hands on role to join the team that configures and deploys the applications and  deliver support to both external and internal facing customers. It would suit someone with some IT support or manufacturing IT experience looking for the next challenge.

What you will get from us:

• Exciting permanent role within an expanding team
• An organisation immersed in information technology in order to provide the best possible service to their customers
• Flexible, dynamic working environment
• An organisation prepared and committed to developing its people

Your Duties and Responsibilities:

External customer support

• Deliver a first-class customer experience
• Actively participate in customer success team
• Create, manage and track customer support requests
• Effectively communicate with clients
• Assist initial customer software installations and configuration
• Order, configure and ship hardware for customer installations
• In time, you should be able to:
  • Install configure and test OFS software on client servers or VM’s
  • Diagnose and resolve client faults
  • Develop customer facing documentation
  • Backup configuration
  • OFS API support
  • Integrate communications gateways (e.g email, SMS) with OFS
  • Manage remote access
  • Basic DBA tasks
  • Web server tuning
  • Install critical security patches
  • Develop custom applets
  • Design customer compliance processes

Internal IT Support

• Maintain system infrastructure and troubleshoot issues as required
• Perform daily checklists and maintenance tasks
• Build, deploy & implement solutions
• Improve processes to reduce repetition of frequent tasks
• Network maintenance and security
• Backups

Ideally, the Experience and Technical Skills you should have

• 2-3 years commercial experience in an IT support role or
  • Less experience with an IT or software plus Engineering double degree would be considered
• Excellent troubleshooting and problem solving skills
• Familiarity with Linux varieties, particularly Ubuntu
• Scripting ability - BASH / standard Linux tools
• Experience with LAMP stack (Linux, Apache, MySQL, PHP)
• Understanding of Java application container management.
• Knowledge of networks, security and VPN configuration
• Ability to manage backup & data recovery

We will look for you to be

• Well presented
• Attention to detail
• A curious technologist in and out of work
• A quick willing learner and be able to show evidence of such
• Desire to apply new knowledge and always questioning the status quo
• Persistent
• An excellent oral and written communicator
• Able to build relationships with a variety of stakeholders
• Customer service oriented
• Understanding that IT issues don’t always respect standard business hours

Right to live and work

You must have the right to live and work in Australia to apply for this job.

Please submit cover letter and résumé along with your application.